Schools First FCU report connection issues / cc-502

Albert Smith

For over a week I have been receiving error messages when trying to update / download my Schools First FCU accounts. Here is Schools response to my inquiry: "

SchoolsFirst FCU recently launched a new online banking platform, which may have disrupted any prior connections you may have had with third-party apps, such as Quicken.We do apologize; however, while we do not have an ETA, we are unable to determine if any prior connection will be regained and recommend checking back periodically, as a ticket has been opened.These platforms are not SchoolsFirst FCU products, so we do not have visibility or control over how their systems sync, update, or manage connections.Because these apps operate independently, they can choose to connect to financial institutions on their own. We do not enable or disable their platform, and unfortunately, we are unable to troubleshoot issues within software we do not own or maintain.We recommend logging off and logging back on to Quicken and clearing the cookies and cache from the Quicken app or software to determine if this may resolve the issue."

Quicken please investigate, get together with Schools and fix this! I don't want this to be like Golden 1 CU and waiting 3 months for you and them to fix it.

Albert Smith

I forgot to mention that Schools First FCU manual download from their website to a .QXF file format does not work either. So I have to manually enter transaction into Quicken.

Scott BJ

@Albert Smith thank you for that! I've been going crazy trying to convince Quicken that the manual download should be a viable option when web connect isn't working. It's by design that manual upload won't work when the system is down.

The documentation proves the defect. Looking closely at the "Web Connect" details, there are two key lines that confirm the process doesn't allow a simple, offline file import:

1. "Web Connect is available to customers of Quicken partner banks."
2. "Banks pay Quicken a fee to support the services that Web Connect provides."

Even though you are manually downloading a file from your bank's website, that file (.QFX) contains a specific Financial Institution identifier. When you attempt to import that file, Quicken doesn't just read the raw data; it checks that embedded identifier against its own systems to verify that the bank is currently an active, authorized, and paying partner.

Quicken Alyssa

Hello @Albert Smith,

Thank you for reporting the issues you are seeing.

This is a Known Issue, and this has been escalated internally. We do not have an ETA as to when it will be fully resolved.

Bookmark the linked alert to be notified of progress/changes as they occur.

Thanks again!