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Barclays - multiple downloads

Suuze

Anyone having a new problem with Barclays? Now I have duplicate transactions of the downloads. It's pretty much doubled every single transaction and the balance of the account. I was one of the people experiencing no downloads a couple weeks ago.

Running on a Mac, Quicken version 8.5.2

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Comments

werks

I have also had this issue for transactions in April/May.

Quicken Alyssa

Hello All,

Thank you for reporting the issues you are running into with Barclays.

We do have two open alerts for Barclays, but neither mentions an issue with Duplicate Transactions. Unfortunately, you will need to manually delete the duplicates.

Alternatively, you could restore a backup, but there is no guarantee that duplicates won't happen in the backup as well. Depending on how many duplicates you have, it may be worth trying the backup route.

Restore Quicken data

In Quicken, select File > View/Restore Backups...
Browse your computer or external media to find the backup file you want to restore. The Quicken backup file has the extension .quicken2017backup or .quickenbackup.
Select the file to restore.
Click Choose.

If the issue continues to occur, please call Quicken Support so they can take a closer look with you and process an escalation if needed.

Thank you!

timg2556

I just hit this same issue and had to go through and delete all the duplicate downloads. I hope that this is a temporary fault resulting from the fix for the now resolved missing downloads of Ticket#12341332/ CTP-16893 and not something that will reoccur.

Quicken Alyssa

@timg2556,

Thank you for adding to this discussion.

I hope you are right about that. If the issue happens again, please call Quicken Support so they can take a closer look with you and process an escalation if needed.

Thank you!

Suuze

I'm the original poster of this comment. I had to go back and delete all the duplicate transactions (quite tedious). The starting point for the duplicates seemed to coincide with the date when many of us experienced no downloads at all. After deleting all the duplicates, the problem has not happened again (so far).

Quicken Alyssa

@Suuze,

Thank you for following up and letting us know you were able to get this resolved.

If you need more help, don't hesitate to reach back out.

Thanks again!