Citizens Bank, Citibank, Bank of America - Downloaded data entered incorrectly
I've been a Quicken user for maybe 20 years …. never had to deal with these 2 issues …
Having lots of issues with Quicken interpreting downloaded data from Citizen Bank transactions that involve Transfers between three Citizens checking accounts, and also having issues with Quicken linking downloaded Citibank and Bank of America transactions inappropriately.
- Citizens Bank issue: I have three Citizens Bank checking accounts (within one login account), and I transfer $ between those accounts online. When Quicken downloads the data it mixes up for which accounts the transfers occurred. The online register on the Citizens website shows the correct origin and destination of each transfer, but Quicken is misinterpreting or not recognizing this part of the transactional record for the downloaded data. I've pointed this out to Quicken tech support without luck. I have to manually correct the registers for every transfer entry. To try and fix this I've deleted all of the memorized and "auto categorizing" links and user specific rules within the Quicken program, but nothing has fixed this so far. I think this is a problem with Quicken reading (or not) the meta data from the Citizens Bank website that records the sending and receiving account for each transfer. Quicken then assigns this transfer relationship incorrectly, maybe via some rule buried somewhere that I cannot find, or based on some programmatic logic from prior transactions …. ?
- Credit Card registry issue: This one is strange … For any Amazon Marketplace merchant purchase that I make with my Bank of America credit card, Quicken downloads and enters the transaction as a transfer out of and charge against my Bank of America account, with a linked transfer and credit into my Citibank account. I assume there is some program link between the accounts somewhere in the settings that is causing this, but so far I cannot find it. As with the Citizens issue, I have to find and manually correct each error.
I had a ticket open for many months last year trying to resolve the Citizens problem. In all fairness, the CSRs I spoke with were very nice and walked me through a number of possible fixes … the issue appeared to be fixed once or twice, but re-appeared immediately after …. I finally gave up, but I plan to take another run at fixing it again!
I think a Quicken software engineer who works on the technical side of programmatically downloading transactions could help fix this issue, I just haven't gotten to that layer of tech support yet …
any fix-it ideas, please share!