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Call Back Responses

System

This discussion was created from comments split from:

https://community.quicken.com/discussion/7972740/obvious-bug-most-invoice-data-mangled-on-re-upgrade

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Comments

warmystc

Does anybody get a call back responses on user issues? I have not.

Quicken Alyssa

Hello @warmystc,

Thank you for posing this question.

Sometimes, Quicken does reach out to customers, but that is usually via email or a scheduled callback. Can you provide some more information?

What issue are/were you facing?
Have you been working with support on this issue?
Was the issue previously escalated?

The more information you can provide, the better.

Thank you!

warmystc

In the Online Biller section of the software only a few of the billers are connecting. The active biller accounts are not updating when I refresh them. How can I fix these so I can update them? Also what credit card companies and banks are going to be added for downloading and reconciling accounts?

Quicken Alyssa

Thank you for your response!

While I cannot provide a list of institutions that will be added in the future, if you give me a list of billers you are having trouble connecting to, I can let you know whether they are currently supported.

As for the biller information not updating, we do have an Open Alert for that issue. You can bookmark the linked alert to stay up to date on the situation's progress or changes. We do not have an ETA as to when it will be fully resolved.

Thanks again!