When trying to add my account to mobile and web I always get an error CC-601. Anyone else have this problem? I have reported the problem to Quicken, but never receive a response.
Hello @Memememe,
Thank you for reporting the issue you are experiencing.
I checked your connections internally and can confirm the error you are reporting.
The CC-601 Error occurs when Quicken is unable to connect to the bank to receive transaction information. This could be caused by something on the bank's end blocking Quicken from connecting. In some cases, Quicken Support may need to escalate the issue.
Wait 24 hours and try again. If you are still getting the error after waiting 24 hours, please Contact Support.
We do have an Open Alert for this financial institution as well. It is for a different error, but it could definitely be related.
Hope this helps!
So I called tech support and she tried numerous things but nothing worked. She said try again later. Is there any way to get advanced support?
@Memememe,
Thank you for following up!
I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.
Thanks again!
Was contacted by Marco. Excellent support. Got it figured out. Thank you.
