RBFCU - Randolph Brooks Federal Credit Union connection issues

Unmoved120

On 5/13/2026 Quicken Classic One Step Update generates C-800 errors when attempting to connect and download account transactions. I've attempted all of the recommended steps listed in Help to resolve the issue, but no luck. I even removed MFA from my RBFCU accounts in effort to correct, but no change. RBFCU recommended I escalate to Intuit for resolution.

Quicken Carlos

Hi @Unmoved120,

Thanks for reaching out to the Quicken Community and for sharing the steps you have taken so far.

After internal research, I found that the error INVALID_CREDENTIALS for the connected accounts with Randolph-Brooks FCU is related to the CC-503 error.

Before proceeding with any troubleshooting steps, I recommend creating a backup file. If you haven’t done so already, please follow the steps below to deactivate and reactivate the affected accounts, including any hidden or closed accounts.

To deactivate an account:

1. Select the Tools menu and choose Account List.
2. In the Account List, click Show hidden accounts (if applicable) in the lower-left corner.
3. Select the account you want to deactivate and click Edit.
4. In the Account Details window, select the Online Services tab.
5. Click Deactivate next to the service you want to disable.
6. Click Yes to confirm.

Once you have deactivated all Randolph-Brooks FCU accounts, try connecting the accounts again.

To reactivate the account(s):

1. Go to Tools > Add Account.
2. Select the bank for the deactivated account(s). If prompted, choose the appropriate connection method.
3. Enter your credentials and click Connect.
4. When the list of discovered accounts appears, select LINK next to each account you want to reactivate.
5. Click Next, then Done on the final prompt.

Let me know how it goes.