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Customer emails not going through

DvBUA

I email invoices to my customers and in the last day or so, my emails are not going thru.

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Invoices

Comments

Quicken Carlos

Hi @DvBUA,

Thanks for reaching out to the Quicken Community!

To better understand the issue with the invoice email not being received by your customer, I have a few questions so I can provide the best troubleshooting steps:

Are you receiving any error messages when sending the invoice?
When did the issue first begin?
Has your customer checked their Junk or Spam folder for the invoice email?
Have you confirmed that the customer’s email address was entered correctly?
Is this happening with only one customer, or with multiple customers?
Is the receiving email provider possibly blocking or filtering the email?
Where is your Quicken data file located? To check, please open Quicken and go to File. At the bottom of the menu, above the Exit button, the file with the check mark next to it is the one currently open. Please let me know the full file path shown there.

I look forward to your reply.

DvBUA

No error received. It tells me the email was sent.

Issue started within the last week.

I tried sending it to my email and it never came thru.

Happening with all emails sent from Quicken to any of my customers.

C:\Users\umpyr\OneDrive\Documents\Quicken\BACKUP\Young's Quicken Data 1.2..2025

I have backed up to this for a long time and my emails always went out.

I know also back my data to Quicken online.

Quicken Carlos

Hi @DvBUA,

Thanks for your reply and for answering the questions above. Your responses are very helpful.

Since the file is stored on the cloud (OneDrive), I recommend moving the file out of the OneDrive folder.

OneDrive is Microsoft’s cloud storage service, which automatically saves files from your Documents folder to the cloud. While this works well for most files, Quicken data files should be stored locally on your computer rather than in a cloud-synced folder.

Think of it this way: Quicken needs the data file to remain in one stable location. OneDrive may sync or move the file in the background, which can sometimes cause errors, missing transactions, syncing issues, or file corruption.

To move your data file out of OneDrive:

Open File Explorer and locate your Quicken data file. The file will end in.QDF and usually includes your name or “Quicken” in the filename.
- If you are unsure which file is correct, look for the largest .QDF file, as it is usually several MB in size.
- If there are multiple.QDF files: select the one with the most recent “Date Modified.”
Right-click the file and select Cut.
Navigate to:
This PC → Local Disk (C:) → Users → [your name] → Documents → Quicken
In the Quicken folder, right-click an empty area and select Paste.
- If Windows asks whether you want to move or copy the file, choose Move.
Double-click the data file in the new location to open it in Quicken.

After that, try sending the invoice again

If the issue persists after moving the file, I recommend restoring a backup from before the issue started.

Go to File > View/Restore Backups...
Browse the Local Backups and Online Backups tabs to find the backup file you want to restore.
Quicken backup files use the .QDF-Backup extension.
Select the backup file you would like to restore, then click Restore Backup.

Let me know how it goes.