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Vanguard OL-304-A

Quicken Carlos

This discussion was created from comments split from: Quicken Classic Download Issues - Fidelity and Vanguard.

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jswafa

I'm not seeing much about this, but my Vanguard downloads into Quicken Classic have been failing (OL-304-A) for about a week now. I just submitted a report through the system.

Quicken Carlos

Hi @jswafa,

Thanks for reaching out to the Quicken Community and for sending the report.

This error OL-304-A can occur if an account has been closed at a financial institution, while its Quicken account remains active. You may receive the following message when attempting to use One Step Update:
“Your financial institution does not recognize the account [account name].”

I suggest deactivating and reactivating online services for the affected account. I also recommend creating a backup file before deactivating the accounts.

To deactivate an account:

Select the Tools menu and choose Account List.
In the Account List, click Show Hidden Accounts in the lower-left corner if applicable.
Select the account you want to deactivate, then click Edit.
In the Account Details window, click the Online Services tab.
Click Deactivate next to the service you want to disable.
Click Yes to confirm the message disabling the service.

If the affected account needs to be reactivated, follow the steps below. If the account was closed, attempt to run One Step Update to see if it removes the error.

To reactivate an account:

Go to Tools > Add Account.
Select the bank for the deactivated account(s).
If prompted, select the connection method.
Enter your credentials and click Connect.
When the list of found accounts appears, choose Link next to each account you want to reactivate.
Click Next, then Done on the final prompt.

Let me know how it goes!

jswafa

OK thanks Carlos! I just tried a reset - that seemed to work. If I have further issues I'll try the deactivate/reactivate process you suggest.

Quicken Carlos

Thanks for your reply @jswafa,

I am glad to hear that resetting the account worked for you. If you run into a different error, please do not hesitate to reach back out to us!

We are here to help!

jswafa

OK it looks like I'm still getting the same error after all, so I tried your suggested process, and still the same error -"Your financial institution does not recognize the account". Any other ideas?

Quicken Carlos

Hi @jswafa,

Thanks for reaching out and letting us know that you are encountering the same error.

Let me ask you a few questions to better understand the issue:

Have you closed an account recently at the financial institution?
What connection type is the account using?

To confirm the connection type:

Go to Tools > Account List
Click Edit next to the account name
Click the Online Services tab, and it will display the connection type

I look forward to your reply!

jswafa

Hi again Carlos - No I haven't closed any accounts there. The connection is Direct Connect.

Quicken Alyssa

Hello @jswafa,

Thank you for following up!

The Direct Connect connection method uses the bank's servers to transmit data to and from Quicken. Quicken does not have access to those servers to determine what is wrong. Please reach out to the financial institution to see if they can provide any insight into this issue.

Let us know how it goes!