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CC-501 Error for Most Online Accounts

vuwildcat07

I just tried running One Step Update and more than half of my connected financial institutions came back with a CC-501 error (including Chase, Capital One, USAA, and others). It's highly unusual to have so many with the same error at once - is there a known outage?

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Known OLB Errors

One Step Update

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Comments

Quicken Carlos

Hi @vuwildcat07,

Thanks for reaching out to the Quicken Community and letting us know that you are seeing this error with multiple financial institutions.

After reviewing my internal tools, I could not find any known errors, and the accounts currently show a status of "OK."

I suggest waiting 24 hours and then trying again. If the issue still persists after that time period, please contact Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.
Chat support is available during the same hours, 7 days a week.

This type of error may require our support agents to review logs in order to identify the issue and fix the problem.

I also recommend reviewing our support article regarding this error:
https://www.quicken.com/support/error-when-using-online-services-cc-501/

I hope this helps!

Quicken Alyssa

@vuwildcat07,

Just checking in, were you able to reach out to our support team?

Did you get this issue resolved?

Let us know!

Quicken Alyssa

Hello again,

Checking in once more before this thread is closed.

Let us know if you still need assistance.

Thank you!

Quicken Alyssa

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!