Error OL-304_A

henryavo

Hello, Recently upgraded Quicken Classic to Premier. Since the upgrade, I am receiving an OL-304-A error for my Vanguard account. I have tried resetting the account and still getting the error. Tried deactivating and then reactivation and no change. Running Quicken on Windows 11. A solution would be greatly appreciated.

Thanks

Henry A

Quicken Alyssa

Hello @henryavo,

Thank you for reporting the issue you are running into.

The OL-304-A Error occurs:

• If an account has not been authorized for online services by your financial institution. 
• The account has been closed or it has been changed by the bank. 
• The account has not been set up correctly in Quicken.

Instructions

If you've not yet applied for online services

Contact your financial institution to apply for online services. You may need to apply separately for each service. For example: online transaction download and online bill payment. After your bank has set up your services, follow the instructions below to deactivate and reactivate online services for the account in Quicken that is generating the error.

If your account has been closed

This error can also occur if an account has been closed at a financial institution, but its Quicken account remains active.

A common scenario is when a credit card is lost or stolen and has been intentionally canceled to protect against fraudulent charges. While waiting for the new card to arrive, error OL-304 occurs every time you try to update the account in Quicken. The easiest thing to do is to simply ignore the error until the replacement credit card arrives and then follow the instructions below to deactivate and reactivate online services for the account. If you have intentionally canceled a credit card and you do not want to reactivate it, simply stop after completing Step 6 below.

Please open the article linked above and complete the remaining troubleshooting steps.

Let us know how it goes!