My Macy's account is not connecting for download. I saw there were issues back in February and I am assuming it was addressed then as I don't see any other messages and the issue is marked closed. Is anyone else having this issue now?
Thanks,
Jim
Yes, Macy's has been inactive for a week now.
Hello @jameswoods1953 & @RalphC,
Thank you for posing this question.
I reviewed both of your connections internally, and I can see that you are both getting FDP-102/CC-502 Errors with Macy's. We do have an Open Alert for this issue. You can bookmark it to stay updated on progress/changes as they occur.
We do not have an ETA as to when this will be fully resolved, and we apologize for the inconvenience.
Hope this helps!
Yeah, same problem here.
Thank you for chiming in.
You can bookmark the Alert for this issue to be notified of progress/changes.
Thanks again!
Macy's has been having problems for 8 days. How long does this kind of problem normally take to fix?
Thank you for posing this question!
We do not provide ETAs for the resolution of widespread issues. Not all issues are handled in the same way.
When we escalate an issue, multiple parties are often involved, including the financial institution itself and our service providers. Each party may need to review, troubleshoot, and test changes before a resolution can be implemented.
We know it’s inconvenient, and we truly appreciate your patience while all parties work toward a fix. Please continue to monitor the Community Alert for updates.
My Macy's account is now working again.
Thank you for chiming in and letting us know you are no longer experiencing this issue.
If you need more help, let us know!
