Credit Card Download from Bank of America not working

Question

On Monday, I tried to update my Bank of America credit card accounts, and transactions are not downloading. I have tried reset and deactivate/reactivate but no lick.

[Edited-Readability]

crossle86 · Answer

The financial institution is zzz-Bank of America-All Other States, the connection method is Express Web Connect+. No change to sort, trx not over 90 days, trx not pending, no filters.

Quicken Carlos · Answer

Hi @crossle86,

Thanks for reaching out to the Quicken Community!

After doing some internal research, I found that the account appears to be connected to an instance that is no longer available.

To better understand the issue, I would like to ask a few questions:

* What is the exact name of the instance that Quicken is connecting to?
* What is the connection type?

To confirm this information:

* Go to Tools.
* Click Edit next to the affected account.
* Select the Online Services tab.
* You should see the exact instance name and connection type listed there.

* Has the sort order been changed in the register?

To confirm, click the top of the Date column in the account register.
* Are there any filters applied in the register?

Click the Reset button at the top of the register to ensure no filters are active.

* Are the missing transactions more than 90 days old?
* Are the transactions still showing as “Pending” on the bank’s website?

I look forward to your reply!

crossle86 · Answer

This is special: BofA on thier site says they no longer download trx to a Quicken compatible file. They tell you to set up downloading in Quicken and download directly. Fine idea if it worked :-) Pretty bad to drop the backup for failing Quicken. Customer first!