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One step update won't update

Andrew Jarabak

This morning I tried to do my one step update and it won't update. Just spins. It worked yesterday. I tried to do several accounts by themselves and it didn't work either. Can someone help?

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One Step Update

freeze

Comments

Quicken Laura

https://community.quicken.com/discussion/comment/20555869#Comment_20555869

Great! I'm happy to hear everything is working properly now.

Please feel free to reach out if you have any additional questions or need further assistance in the future.

Andrew Jarabak

@Quicken Laura I turned off Mobile web and sync, and it worked perfectly. Thanks Andy

[Edited Readability]

Quicken Laura

Hi @Andrew Jarabak,

Thank you for sharing the details of what you are experiencing. We recommend reviewing and following the troubleshooting steps outlined in this Quicken Support article: https://www.quicken.com/support/troubleshooting-one-step-update-freezing-crashing/

Find and deactivate the affected account

Sometimes a specific connected account can be the issue and slow down all others when performing a One Step Update. Below are the steps to find the affected account, deactivate it, and then reconnect it to Quicken.

From the Account List, select the first connected account.
Click the Actions (gear) icon in the upper right of the transaction window.
Choose Update now.
Repeat the process for each connected account until you find the one freezing during the update.
Deactivate and reactivate the affected connected account.
Attempt the One Step Update again.

Disable Mobile & Web Sync

If you have Mobile & Web Sync enabled, a possible solution for slow One Step Updates is to disable the Mobile & Web Sync feature within Quicken when not actively using it.

From the Edit menu, choose Preferences....
Click Mobile & Web from the left-hand menu.
Click the Sync toggle so it reads OFF.
Attempt the One Step Update again.

Reset Sync to Cloud data

Log out of the Quicken mobile app (if applicable) and access Quicken on your desktop/laptop.
From the Edit menu, choose Preferences....
Choose Mobile & Web from the left-hand menu.
Click the blue Reset your cloud data link and follow the on-screen instructions to reset Cloud Sync.
Sync your desktop file to the cloud.
Log back into the mobile app (if applicable).

Turn off pending transactions

From the Edit menu, choose Preferences....
Choose Pending transactions from the left-hand menu.
Click the Pending transaction toggle so it reads OFF.
Attempt the One Step Update again.

Refresh the Online Connected Services token

Signing out and back in of your data file refreshes the registration token for your Online Connected Services, which may help resolve performance issues with the One Step Update.

Note: It is highly recommended you save a backup data file prior to performing these steps.

From the Edit menu, choose Preferences....
Choose Quicken ID & Cloud Accounts from the left-hand menu.
Click the blue Sign in as a different user link in the Quicken profile section.
Follow the on-screen prompts to sign out.
Sign back into Quicken using your Quicken ID (email) and password.
Attempt the One Step Update again.

Install the latest Manual Patch file

Even if you are on the latest software version already, downloading and installing the most recent Manual Patch file ensures your Quicken software is up to date and all files are correctly installed.

You can find the latest update file and instructions on installing it here.

Deactivate VPN, firewall, and/or antivirus software

If you are using any VPN, firewall, or antivirus software, they could be affecting the One Step Update process and causing the performance issues. It is recommended to disable these services and then retry the One Step Update to see if the problem persists.

Validate and Repair File

Note: It is highly recommended you save a backup data file prior to performing these steps.

From the File menu, choose Validate and Repair File....
Check the Validate file checkbox.
1. If you have investment accounts, check the Rebuild investing tools and Correct investing price history checkbox.
Click OK.
After the process completes, close Quicken and leave it closed for 30 seconds.
Reopen Quicken and attempt the One Step Update again.

Uninstall and reinstall Quicken

If none of the other troubleshooting steps worked, uninstalling and reinstalling the Quicken software may help resolve the freezing and/or crashing issue.

For instructions on uninstalling Quicken, click here.
For instructions on reinstalling Quicken, click here.

Please feel free to reach out if you have any additional questions or would like further assistance.