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Advancial Credit Union update results in FDP-105 Error

BH2

Unable to update Advancing Credit Union for about a week. I sent in logs as far as I could tell.

Error message:

Please try again later.

Care Code: FDP-105

Details:
FI_WEBSITE_UNAVAILABLE
System error

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Online Banking

Mac

Comments

Quicken Laura

Hi @BH2,

Thank you for sharing the details of the issue you're experiencing.

This error occurs when the bank's website is unavailable to download transactions to Quicken. This could be due to a website outage, or the bank may be preventing Quicken from accessing their website due to high traffic.

Since the error has persisted for more than 24 hours, I recommend contacting Quicken Support directly for further assistance. Their support team can guide you through additional troubleshooting steps in real time and, if necessary, escalate the issue for further investigation.

You can find the Quicken Support phone number here: Support Home | Quicken. Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I apologize that I could not provide a more direct solution, but please don’t hesitate to reach out again if you have any other questions.

BH2

Could you edit this post to say "Advancial Credit Union" instead of what the terrible spell checker on your site or my computer made up? I do see there there is now a known error associated with this too.

BH2

The current state of my Advancial FCU connection is that my Savings and Checking accounts are working again (or at lease there are no errors). I disconnected my CD accounts so that I could show the correct balance (why can't individual accounts be set to show today's online balance, especially when in error, or how about both if they are different).

The error message reads "Quicken couldn't find any accounts to add." It sure would be nice to be about to cut and past test from the error message dialog. 😐️

Quicken Carlos

Hi @BH2,

Thank you for your reply and for letting us know that you are encountering this error message. I can confirm that the issue is related to the Community Alert. This issue has been escalated internally, and our teams are actively working toward a resolution. In the meantime, I recommend monitoring the Community Alert, as it will be updated as new information becomes available.

Community Alert:

https://community.quicken.com/discussion/7973945/new-6-2-26-advancial-fcu-fdp-105-cc-505

I hope this helps!

Quicken Carlos

Thanks for your feedback @BH2, I have updated the post accordingly.