Unable to update Advancing Credit Union for about a week. I sent in logs as far as I could tell.
Error message:
Please try again later.
Care Code: FDP-105
Details: FI_WEBSITE_UNAVAILABLE System error
Hi @BH2,
Thank you for sharing the details of the issue you're experiencing.
This error occurs when the bank's website is unavailable to download transactions to Quicken. This could be due to a website outage, or the bank may be preventing Quicken from accessing their website due to high traffic.
Since the error has persisted for more than 24 hours, I recommend contacting Quicken Support directly for further assistance. Their support team can guide you through additional troubleshooting steps in real time and, if necessary, escalate the issue for further investigation.
You can find the Quicken Support phone number here: Support Home | Quicken. Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.
I apologize that I could not provide a more direct solution, but please don’t hesitate to reach out again if you have any other questions.
Could you edit this post to say "Advancial Credit Union" instead of what the terrible spell checker on your site or my computer made up? I do see there there is now a known error associated with this too.
The current state of my Advancial FCU connection is that my Savings and Checking accounts are working again (or at lease there are no errors). I disconnected my CD accounts so that I could show the correct balance (why can't individual accounts be set to show today's online balance, especially when in error, or how about both if they are different).
The error message reads "Quicken couldn't find any accounts to add." It sure would be nice to be about to cut and past test from the error message dialog. 😐️
Hi @BH2, Thank you for your reply and for letting us know that you are encountering this error message. I can confirm that the issue is related to the Community Alert. This issue has been escalated internally, and our teams are actively working toward a resolution. In the meantime, I recommend monitoring the Community Alert, as it will be updated as new information becomes available.
Community Alert:
I hope this helps!
Thanks for your feedback @BH2, I have updated the post accordingly.
I reported to Quicken support and to Advancial about connection errors (CC-505) but as of today they are not resolved for me.
Hi @rcsmith58,
Thank you for joining this thread.
I'm no longer seeing the CC-505 error associated with your account on our end. At this point, I recommend disconnecting and reconnecting the account to refresh the connection and ensure transactions download correctly.
1. Deactivate the affected accounts
2. Reactivate and relink the accounts
Go to Tools> Add account
Please feel free to reach out if you have additional questions.
I have deactivated the Advancial accounts, steps 1-6, but I cannot do step 7 on their website. I then try to Add account, the list of accounts never appears, but instead I get a "We encountered an error while connecting to your bank". No error codes.
I am having the same issue. Have been disconnected for weeks and cannot reconnect I have a checking, credit line, s
sorry i have checking, credit line, savings, and auto loan.
Hi @breed372,
Thank you for sharing additional information.
After reviewing your account, I can see a CC-503 error. This error typically occurs when the financial institution reports that the credentials being entered are not being accepted. To help resolve the issue, I recommend first verifying your login information and then following the disconnect and reconnect steps previously provided.
New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one.
Once you've completed the verification steps above, please follow the disconnect and reconnect instructions previously shared:
Please let me know if these steps help resolve the issue or if you're seeing a different error message.
I spoke with Advancial tech support today about this issue with Quicken. I was told that Advancial did a software update in May which apparently resulted in Quicken being unable access account and transactions. I was told they are aware of the issue and are waiting on Quicken to provide a resolution.
Hi @AKmike,
Thank you for sharing this information with us. Our team is actively investigating the FDP-105/CC-505 error and working toward a resolution.
I previously suggested resetting your accounts because the issue in your account was showing a different error at that time. If you are now experiencing the FDP-105 error, please feel free to bookmark the Community Alert, as we will post updates there as soon as new information becomes available.
Thank you!
It appears that I can connect to Advancial but I get an Update Summary screen that shows four of my seven account that show errors. One account shows (1006) and the other show (324) which I guess are error codes.
If I try to reconnect the one of the other three missing accounts, it says that there are no other accounts existing. "Quicken couldn't find any accounts to add. This could be because there aren't any account associated with this login or because your accounts aren't supported by Quicken at this time." I've been getting this response for a couple of weeks after I first received the FDP-105 error.
It would be very helpful if you can provide a simple update daily. Silence makes me wonder if work has stopped.
It could be as simple as "other issue are taking priority, will notify you when we start working the issue" or "still working issue" or "testing a fix today" or "programmer is on vacation, please check back in two weeks" or "target schedule if everything goes well is Tuesday next week, will keep you updated" or "management is deciding if we will dedicate resources to this issue".
What is the latest status on it, it passed 3 weeks now. No solution, nothing.
Hi all,
This issue remains open and is currently under investigation. Our team is actively working toward a resolution.
That said, I've noticed that some users have recently been able to reconnect their accounts successfully. If you've been affected by this issue, could you please let me know whether your account is now working or if you're still encountering an error? If the issue persists, please provide the exact error message or error code you're receiving and submit your log files for review.
To send your logs:
(Windows)
(Mac)
You can also monitor the status of this issue through the current alert here.
Here is the error. It says it is connected, but it is not. Even resetting.
Hi @vagnerpilar,
Thank you for sharing the screenshot of the error message.
I noticed that you have a Quicken Simplifi subscription, which is currently being affected by the known FDP-105 issue. However, since the error shown in your screenshot is different, I recommend reaching out to the Quicken Simplifi Support team for further assistance, as they will be better equipped to investigate this specific issue.
You can contact Simplifi Support through the application by selecting Help Center in the upper-right corner and then starting a chat with their Support team.
You may also find assistance by posting in the Simplifi Community forum : https://community.simplifimoney.com/categories/adding-and-updating-accounts
This issue is not resolved. I disconnected my CD accounts when this problem happened so that I could update the balanace. I am still not able to add the accounts back in neither by trying to add new accounts, or via Connect Account… in Account Settings.
Same situation as I was in on June 5th.
From another thread concerning Classic Windows (I use Classic Mac), I see this from Quicken Carlos: "After reviewing my internal tools, I found that the FDP-105/CC-505 error is no longer present on your account. Instead, the error is NO_ACCOUNTS_FOUND, which is being investigated under a separate ticket: CTP-17586." The previous Community Alert said the previous error was resolved. The resolution doesn't seem to work….
I have been a Quicken user because it is supposed to make it easier to manage all of my finances in one place. But the connection to Advancial Credit Union (advancial.org) no longer works, and there does not appear to be any meaningful communication, workaround, or visible effort to restore it.
This is not a minor inconvenience. When a financial institution connection breaks, users lose automatic transaction downloads, account balances become outdated, reconciliations take more time, and the entire value proposition of Quicken is weakened. Manually downloading and importing files may be possible for some people, but that is not an acceptable long-term replacement for a service that depends on reliable bank connectivity.
What is especially frustrating is the lack of transparency. Is this an issue on Quicken’s side, Advancial’s side, or with the connection provider? Is anyone actively working on it? Is there an estimated timeline? Users should not have to search forums and guess whether a supported institution will ever work again.
Quicken should either prioritize restoring the Advancial connection or clearly communicate the status and ownership of the problem. Silence makes it feel like customers using smaller institutions are simply being ignored.
I would like to see:
For a paid financial-management product, dependable access to bank data is not optional. Quicken needs to do better here.
I completely understand your frustration. The FDP-105 error has been addressed by our team and has been resolved on our end. However, for Quicken Simplifi users, the issue appears to still be ongoing.
I reviewed your account on our end, and I do not see the error associated with the open case in the Quicken Simplifi Community or the NO_ACCOUNTS_FOUND error message, which is related to a separate open case that our team is actively investigating.
Some issues require more extensive investigation and may take longer than initially expected, so we want to avoid providing an inaccurate estimate. This is why we recommend bookmarking the community alert for updates, as we will post additional information there as soon as it becomes available.
As previously recommended, please contact the Quicken Simplifi Support team for further assistance, as they will be better equipped to investigate this specific issue. You can also visit their Community forum for additional updates and information.
I deleted all Advancial FCU accounts and the entire Advancial institution from my Quicken Simplifi profile. I also cleared browser cookies/site data, signed out, and retried from a private browser window.
When I try to add Advancial FCU again, Simplifi immediately shows: “You have already added all your accounts at this bank.”
There are no Advancial accounts listed in Settings > Accounts anymore. Please escalate this as a stale backend connection/aggregation record and clear or reset the Advancial FCU institution connection associated with my Quicken ID.
Please also verify whether Advancial FCU is currently returning eligible accounts through your aggregation provider. I need confirmation once the backend reset has been completed so I can reconnect.
I found the backend error in the Simplifi browser console while attempting to re-add Advancial FCU.
Simplifi is showing:
“Assert: institution login with id not found”
The request is occurring under the Simplifi accounts/settings page, and the application is attempting to reference an old institution-login ID that no longer exists.
I already deleted the entire Advancial FCU institution and all associated accounts from Simplifi. There are no Advancial accounts remaining in Settings > Accounts. I cleared browser cookies/site data, signed out, used a private browser window, and retried.
However, when I attempt to add Advancial FCU again, Simplifi immediately says:
“You have already added all your accounts at this bank.”
This appears to be a stale/orphaned institution-login record in my Simplifi profile. Please escalate this to the connectivity/engineering team and fully remove or repair the orphaned Advancial FCU institution-login record attached to my Quicken Simplifi account.
Please confirm once the backend record has been cleared so I can reconnect Advancial FCU.
Thank you for outlining the troubleshooting steps you have already tried. That information is very helpful.
I recommend contacting the Quicken Simplifi Support team for further assistance. They can walk you through additional troubleshooting steps in real time and, if necessary, escalate the issue for further investigation.
You can contact Simplifi Support directly through the application by selecting Help Center in the upper-right corner and then starting a chat with their Support team.
Alternatively, you can contact Simplifi Support by phone at 650-215-9000. Phone support is available Monday through Friday, from 8:00 AM PT to 5:00 PM PT.
Please see my response above:
Quicken claims they've fixed the issue:
But they have not. The lack of transparency and the inability to take ownership of the problem is concerning.
Hi @AK_Phil,
The specific FDP-105/CC-505 error message has been resolved. There is a separate open case related to the NO_ACCOUNTS_FOUND error that our team is currently investigating.
If you are still experiencing these errors or are seeing a different error message, please let me know the details so we can troubleshoot your specific case and provide further assistance.
Laura, the ongoing issue is not just with Quicken Siplifi customers. Other Quicken/Advancial customers are having the problem, too. Perhaps all of them. I know I am. While personally I have been reassured by Quicken that my issue has been escalated, I am awaiting an email from the escalation team to set up a session with someone to help me try to resolve the problem. This has been my status for a while. Seems to be no urgency to get it solved. My last successful update was May 25th.
On the phone with support now, they don't know of any issues and are escalating my ticket, but it appears they don't have anything showing an issue for the front end support team.
[Removed - Disruptive]
Hi @Shh9P*jJ,
Thank you for pointing that out.
We are aware of issues affecting some users in Quicken Classic. However, the FDP-105/CC-505 issue has already been resolved on the Quicken Classic side, while the Community Alert for Simplifi remains active. The issues currently being reported in Quicken Classic are distinct, and our teams are investigating them separately based on the specific symptoms users are experiencing.
I reviewed your case and can confirm that, as you mentioned, our team is currently working on it. They will contact you directly via email as soon as there are any updates to share.
In the meantime, you're always welcome to reach out for a status update. I'll be happy to check whether there is any new information available regarding your case.
Thank you for your patience and understanding.
(Ticket #12470664)
Hi @lipper03,
Thank you for contacting support.
As mentioned previously, we are currently seeing reports of several different issues. While the widespread FDP-105/CC-505 issue has been resolved and the associated alert has been closed, some users are continuing to experience other connection-related problems. For that reason, we are investigating these reports on a case-by-case basis and escalating them individually when necessary.
I have confirmed that your case has been escalated and is currently under review by our internal team. They will contact you directly via email as soon as there are any updates to share.
In the meantime, you're always welcome to reach out for a status update. I'll be happy to check whether any new information is available regarding your case.
(Ticket #12471927/ CTP-17604)
