What is the status of Ticket #12344570 [Edited]

Question

What is the status of Ticket #12344570?

PayPal Credit, MasterCard successfully connects, and the balance is correct, but there are no new transactions being downloaded.

It stopped updating a few months ago for me. I went through the usual troubleshooting methods. All other accounts are updating properly.

Thank You.

[Edited Readability]

Mgvet · Answer

Appreciate the update, thank you.

Quicken Laura · Answer

Hi @Mgvet,

Thank you for reaching out. I understand your concern, especially given how long this issue has been ongoing and the limited information that has been available regarding its resolution.

At this time, the issue affecting PayPal Credit, MasterCard, and Crypto transactions is still under investigation, and our teams continue to work toward a resolution. While I recognize that the lack of updates can be frustrating, I do not have any additional information to share beyond what has already been communicated.

Please know that we are aware of the impact this issue is having on affected users, and it remains an active priority for our teams.

In the meantime, you may want to bookmark the Community Alert, as any new information or updates will be posted there as soon as they become available.

I apologize for the inconvenience and appreciate your continued patience and understanding.

Thank you!