Quicken file moved from the cloud fails to update with recent transactions

Question

I moved my data file from the cloud location per Quicken's instructions, but I didn't update it first (Quicken didn't warn me to do so).  Now the moved file will not update any transactions between the date of my last update (a month ago) and the date I moved the file.  How do I fix this?  Undoing the move didn't help - the data file now has an updated save date and Update doesn't capture the old transactions here either.

Quicken Alyssa · Answer

Lupothebutcher,

Thank you for following up.

If the steps here did not resolve it;

https://community.quicken.com/discussion/comment/20556466#Comment_20556466

Alternatively, you can delete the duplicates and then go through the process of adding/linking the accounts again. Linking to existing accounts is the key here. That is what prevents the duplicates from happening.

Delete an account

* Choose Tools menu > Accounts List.

* Click the Edit button next to the account you want to delete.
* In the Account Details dialog, click Delete Account.
* In the confirmation dialog, type Yes.
* Click OK.

Hope this helps!

Lupothebutcher · Answer

This worked to get the data I was missing.  But now I have duplicates for each account I'm tracking.  One has older data while the other has newer data and is the active version.  How to I combine them?

Quicken Alyssa · Answer

Thanks for following up.

You can restore the backup file you saved before validating.

Restore Quicken data

* Go to File > View/Restore Backups....

* Browse the Local and Online Backups tabs to find the backup file you want to restore. The Quicken backup file has the extension .QDF-Backup.
* Select the file to restore and click Restore Backup.
* Next, you will be given the option to overwrite the file you have open or to create a copy of the backup you're restoring.* If you Create a copy, you will need to select a location to save the copy to and you will also need to give the copy a unique file name. After naming the file and selecting the location, click Save, then click Yes to open the restored file.
* What does it mean to overwrite a file?: Restoring a backup file replaces your current data with the data stored on the backup. Be aware that you'll lose any changes you made since the backup was created. If you want to preserve the current file, you must rename the current file or the file you are restoring. We recommend avoiding overwriting files.

After you have done that, you should disconnect all accounts in the file and then reconnect them. When reconnecting, make sure you LINK to the existing accounts.

Let us know how it goes!