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Awaiting next bill

Quicken Laura

This discussion was created from comments split from: Income Reminder Still Did Not Post to the Register.

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cyberphile

@Quicken Laura

Again, the Release Notes are incomplete. I just upgraded today to R67.10 from R67.7 based on your statement. After running the Update All function in the Bills & Income tab, the reminders from online billers is still wrong. This is a current excerpt from the online billers listing. Notice the impossible situation with Discover: a negative minimum amount due and a positive total amount due (indicating a credit balance instead of a normal balance due of the same amount) for the current billing cycle. Both Discover and Costco Citibank statuses show "Awaiting Next Bill" but there is a current bill for each but there is no reminder. The upcoming reminder for the Costco Citibank shows the option to default to the minimum amount due. The Discover upcoming reminder does not. Selecting "default to the minimum amount due" for the Costco Citibank reminder and then the "default to total amount due" still does not generate the reminder, even after selecting "Refresh bill".

Quicken Laura

Thank you for providing more information, @cyberphile.

I'd appreciate it if you could let me know where your Quicken data file is currently stored.

To check:

Open Quicken.
Select File.
At the bottom of the menu, locate the file with the checkmark next to it.
Please provide the full file path shown there.

In the meantime, please try repairing the affected bills. Before proceeding, I recommend creating a backup of your data file.

Validate file

Go to File
Select Validate and Repair File
Choose Validate File
Click OK

Review and Repair Online Billers

1. Navigate to the Bills & Income tab in Quicken.

2. Click on the Settings gear icon in the upper right corner of the Bills register.

3. Hover over Review and Repair and then select Review and Repair Online Billers.

Once you've completed these steps, please let me know the results, including whether any issues were reported during the validation process and if the bill reminder issue persists.

cyberphile

The path to the QDF file is: C:\Users\XXXXX\Documents\Quicken\Fidelity401kNew-DCv2.QDF.

I frequently run Validate and Repair File and even Super Validate, especially before upgrading. They show no errors.

I have also run Review and Repair Online Billers a number of different times. It always says local bills are in sync with server.

Despite all this, these types of errors in the online bills continue to persist with different billers at times.

Quicken Laura

Thank you for taking the time to follow the troubleshooting steps and for providing the file location information.

At this point, I recommend contacting Quicken Support directly for further assistance. Since the issue has persisted after the troubleshooting we've covered, they can guide you through additional troubleshooting steps in real time and escalate the issue if needed.

You can find the Quicken Support phone number here: Support Home | Quicken. Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.