Unable to connect my ABT Synchrony Credit Card Account

Question

I am using Quicken Classic Business & Personal (Version 9.0.3 - Build 900.60651.100). I get the following error, "Did you mistype your sign-in info? Please re-enter your credentials for ABT Electronics Credit Card." when I try to set up my account. I am logged into the Synchrony website with the same credentials with no issues. Any ideas?

Quicken Laura · Answer

Hi @damonfrugoli,

Thank you for reaching out.

To help investigate the issue further, please provide the financial institution's website URL.

Additionally, please try copying your username and password from a password manager or a text editor (such as Notepad) and pasting them directly into Quicken. This can help rule out any potential typing errors or unintended characters when entering the credentials manually.

I look forward to your response.