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Mountain America Credit Union is not connecting

bshopay

I am unable to connect to my accounts with Mountain America Credit Union. I can log in to the website, but can no longer log in from Quicken using the same credentials.

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Quicken Alyssa

Helo @bshopay,

Thank you for reporting the issue you are experiencing.

After checking your connections internally, I can see you are getting an FDP-103 Error. This error occurs when your financial institution tells Quicken that your login credentials are incorrect, or that outdated credentials are stored in Quicken for Mac and/or the Keychain app.

First, deactivate all the accounts with the affected financial institution

Open Quicken.
Go to the Accounts menu and choose Hide and Show Accounts.
Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
Click the Settings icon in the bottom right corner of the screen.
Select the Downloads tab.
Click on Disconnect Account.
Click Done. Do this on each account with this FI.
Quit Quicken.

Please use the article linked above to complete the remaining steps.

If the issue persists

If the steps above do not resolve the issue, please contact Quicken Support.

Let us know how it goes!

bshopay

Thank you, I got logged in now following your instructions. However, now I need to re-link all of my accounts from Mountain America. Each of my loans are not in the list of existing accounts and I can not link them.

Quicken Alyssa

Thank you for following up! I am happy to hear you were able to resolve the FDP-103 Error.

Unfortunately, loan accounts cannot be linked. You will need to add them as new accounts. You can then hide or delete the originals.

Hide an account

In Quicken, choose Accounts > Hide and Show Accounts.
For the account you'd like to hide, choose the Hide in Lists checkbox.
Click OK.
- Quicken will hide the account and move it to the Hidden Accounts group at the bottom of the list of accounts. To show a previously hidden account, deselect the Hide in List checkbox.

Open the article linked above for more information on hiding/closing/deleting accounts.

Hope this helps!

bshopay

Thats unfortunate. Each of them are coming in as a Line of Credit rather than a loan and are showing a positive balance as opposed to a negative balance. Previously, they were negative balances.

Quicken Alyssa

Thanks for providing additional context.

Interesting that the account type coming into Quicken has changed, and the balance is no longer accurate. It sounds like the bank is sending the information incorrectly.

To verify this, we will need to review your log files. Please contact Quicken Support directly so they can take a closer look at this and escalate if necessary.

Let us know how it goes!