For the past week I keep getting a cc-501 error when trying to update my American Airlines Credit Union files. How do I fix this? Highly annoying!!
Hi @BRE73,
Thank you for reaching out to the Quicken Community!
After some internal research, I found that the accounts are showing a status of "OK," and I was unable to identify any known issues with the connection.
We recommend waiting at least 24 hours, as outlined in our support article for the CC-501 error. Based on the details you provided, it appears that the issue has persisted for longer than 24 hours. If that is the case, I suggest contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time and, if necessary, escalate the issue for further investigation.
Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.
This type of error may require our support agents to review logs to help identify the cause of the issue and determine the appropriate resolution. I hope this helps!
