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Bank of America

Pete Creedon

Why do I have to reauthorize my Bank of America accounts almost daily? There are times such as today I had to reauthorize twice to get my four accounts able to download transactions again. Is there a constant issue with Bank of America?

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Accepted answers

Pete Creedon

Did as instructed and it seems to be working. I have done the exact steps before and the next day I used Quicken I had to reauthorize my Bank of America accounts again. None of my other accounts at other banks have had this issue just BOA.

Thanks for your help in this matter

All comments

Quicken Laura

Hi @Pete Creedon,

Thank you for reaching out and for sharing the issue you're experiencing.

After reviewing your accounts on our end, I can confirm that the affected accounts are showing a CC-800 error. Based on our support guidance, the recommended resolution is to deactivate and then reactivate all accounts associated with the affected financial institution. Before proceeding, please make sure to create a backup of your Quicken data file.

First, you'll need to deactivate the affected accounts:

Select Tools > Account List
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Select Edit on each account with this error and Deactivate them on the Online Services tab
When finished, close the Account List.

Second, reactivate the accounts:

Select Tools > Add Account
Complete the flow of re-adding the deactivated accounts to Quicken, using your bank login credentials and answering any security questions.
When you reach the screen listing the accounts discovered at the financial institution, use the Action drop-downs to re-link your accounts:
- For accounts you want to re-link, select Link to existing account and choose the corresponding account to re-link with.
- Select Add to Quicken for new accounts you didn't previously track in Quicken.
- For accounts you don't want to link or add, select Don't add to Quicken.

Once you have completed these steps, please let me know whether the CC-800 error has been resolved or if you continue to experience any issues.

Pete Creedon

Thanks for your help in this matter

Quicken Laura

Thank you for taking the time to follow those steps and for the update.

I reviewed your accounts on our end, and at this time, I am not seeing any error messages or connection issues associated with them. That suggests the issue may have been resolved.

Please continue to monitor the accounts and let me know if the issue returns or if you encounter any other problems. I'll be happy to investigate further and assist as needed.