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I have to run one step update multiple times to download all accounts

Ewm101

This morning I ran one step update 4 times within 15 minutes and downloaded new transactions from three different accounts that did not download the first time. This happens almost every day.

Windows, Quicken Classic Business and Personal, Build 27.1.67.10.

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Online Banking

Windows

One Step Update

Missing Transactions

Comments

Quicken Carlos

Hi @Ewm101,

Thank you for reaching out to the Quicken Community!

To better understand the issue, I'd like to ask a few questions.

If you haven't done so already, please try refreshing your login session. To do this, go to Help > Refresh Sign In. Once you have completed the sign-in process, run a One Step Update again and let us know if the issue persists.

Screenshot 2026-06-02 at 10.25.38 AM.png

If the issue continues, please provide the following information:

Is your Quicken data file being backed up or synced by any third-party services, such as Carbonite, OneDrive, or Backblaze?
Are you using a VPN, firewall, or antivirus software? If so, please let us know which one(s).
Is Mobile & Web Sync enabled? To check, go to Edit > Preferences > Mobile & Web.
Where is your Quicken data file located? To check, open Quicken and go to File. At the bottom of the menu, just above the Exit option, the file with the check mark next to it is the one currently open. Please provide the full file path shown there.

I look forward to your reply!

Ewm101

Thanks. I refreshed the sign in. I'll keep checking to see if the update completes.

Quicken Carlos

Thanks for your reply and for trying the steps above, @Ewm101.

If you encounter any issues or errors, please don't hesitate to reach back out to us.

We're here to help!