cc-501 error for almost all my accounts

jwmsmith64

Version 67.10, Build 27.1.67.10

Getting this error for the following accounts

Amazon Synchrony

American Express

Charles Schwab

Chase

Citibank

Lowe;s Consumer Credit Card

PNC Bank-Web Connect

TCM Bank - Credit Card

Quicken Laura

Hi @jwmsmith64,

Thank you for reaching out.

I reviewed and refreshed your accounts on our end and found the following:

• Amazon.com Store Card - Synchrony:
• Connected successfully and not showing any errors.
• American Express: Connected successfully and not showing any errors.
• Charles Schwab & Co., Inc.: Connected successfully and not showing any errors.
• Chase: All accounts appear to be connected successfully.
• Lowe's Consumer Credit Card: Connected successfully and not showing any errors.
• PNC Bank - Web Connect: Accounts appear to be functioning normally.
• PNC Bank - Direct Connect: This account appears to require a connection reset.
• TCM Bank - Credit Card: Connected successfully and not showing any errors.

To reset the PNC Bank - Direct Connect account, please first create a backup of your Quicken data file and then follow these steps:

Deactivate account:

1. Select "Tools"
2. Select "Account list"
3. In the Account List, select the account you want to deactivate, and then click Edit.
4. In the Account Details window, click the Online Services tab.
5. Click Deactivate next to the service you want to disable.
6. Click Yes to the message confirming if you want to disable this service. 
7. Revoke Quicken’s third-party access from your account on the FI website.

Reactivate account:

1. Go to Tools > Add Account.
2. Search for and select your financial institution.
3. If prompted, choose the appropriate connection method.
4. Follow the on-screen instructions.
5. When the list of found accounts appears, be sure to select Link to connect them to your existing accounts (do not add duplicates).

Once you have completed these steps, please run One Step Update again and let me know the results. If the issue persists, I'll be happy to continue investigating.

I look forward to your update.