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UBS Connection - FDP-103

Barratt

My UBS One Source invest accounts were linked in Quicken. Since June 1 Quicken says the account/password are not valid. Nothing has changed and my login works fine on their portal. Any ideas how to resolve?

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Online Banking

Mac

OLB

Comments

Quicken Jonny

Hello @Barratt,

Thanks for reaching out! I can see that you are receiving an FDP-103 error when trying to connect with UBS Online Services. These errors occur when your financial institution tells Quicken that your login credentials are incorrect or there are outdated login credentials stored in Quicken for Mac and/or the Keychain app.

First, deactivate all the accounts with the affected financial institution

Open Quicken.
Go to the Accounts menu and choose Hide and Show Accounts.
Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
Click the Settings icon in the bottom right corner of the screen.
Select the Downloads tab.
Click on Disconnect Account.
Click Done. Do this on each account with this FI.
Quit Quicken.

Please open the article linked above and follow the remaining steps.

If the issue persists

If the steps above do not resolve the issue, please contact Quicken Support.

Thank you!