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Synchrony Mastercard login fails

JU-5677

I recently opened a pure "Synchrony Premier Mastercard" (not a unique store brand such as Discount Tire and many others). Quicken FAILS to connect using all 3 of the most likely connections available to me (yes, I am very carefully typing in the correct credentials to my web account):

Synchrony Mastercard; links to "mastercard.syf.com"
Synchrony Bank Credit Cards; links to "synchronybank.com"
Synchrony Financial Mastercard; links to "synchronycredit.com"

I have seen several other problems related to Synchrony card logins including different store brand cards such as (Synchrony) Discount Tire, which I have. This is a known problem to Quicken and Quicken has been working on this issue for several, perhaps many, months now with no resolution in sight. I have seen it mentioned that Synchrony has millions of credit card customers so this probably impacts thousands of Quicken users which is a BIG DEAL to each of us.

It seems to me that the issue is related to the Synchrony credit card "universal login" which shows both of my Synchrony credit cards on their web site and then I select which credit card I want to work with to see transactions, make a payment, etc.

Synchrony Technical Support has assured me that their system supports Quicken transaction downloads so Quicken software engineers should be able to work directly with Synchrony to establish the correct connection so that our login is successful for any/all of the Synchrony credit cards that Quicken users have.

I have decided to open my own new thread on this issue to hopefully gain more traction on getting this fixed once and for all.

PS: I am an electronics engineer by degree, have worked with large computer systems my entire career in addition to being a Quicken user going all the way back to the early DOS days so I'm pretty sure I know what I am doing with Quicken and I want this problem fully RESOLVED in the near future. I am using (Windows-11 Pro) Quicken Classic Premier R67.10 for what its worth.

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Comments

Quicken Carlos

Hi @JU-5677,

Thank you for reaching out to the Quicken Community.

We understand how frustrating this issue has been. We are aware of an issue related to FDP-103/CC-503 errors with Synchrony, where customers may receive the error even when entering the correct credentials. This issue has been escalated, and our teams are actively working with Synchrony to investigate and resolve it. Here is the Community Alert for this issue. I recommend bookmarking or monitoring the alert, as any new updates will be posted there as they become available.

If you have not already done so, I suggest trying to connect using CareCredit as the financial institution. This connection option is sometimes used as a general access point for multiple Synchrony-issued credit cards. When you have a chance, please give it a try and let us know the results.

Screenshot 2026-06-06 at 12.36.02 PM.png

I look forward to your reply.

JU-5677

I have tried CareCredit twice and failed each time so that positively doesn't work for me.

When does Quicken reasonably expect a full resolution to this ongoing problem?

Simply stating "we are aware of this problem and are actively working on it" just doesn't cut it with many of us long-time Quicken users. This is a cop-out and quite frankly is insulting to many of us that have been continuous users since the early DOS days.

Quicken Carlos

Hi @JU-5677,

Thank you for your reply, and I'm sorry to hear that the CareCredit connection option did not work for you.

We understand your frustration. At this time, we do not have an estimated timeframe for resolution. The issue remains under investigation, and our teams continue to work with Synchrony toward a resolution. Based on the information currently available in the ticket for this known issue, there are no additional updates to share at this time.

Any new information or progress updates will be posted to the Community Alert as soon as they become available. I recommend continuing to monitor that alert for the latest status.

This is a known issue with Synchrony and is being actively investigated under ticket #12105591. The issue involves multiple parties, including Quicken, the aggregation service provider, and the financial institution. Because of this, the investigation and resolution process can be more complex and may take additional time.

Thank you for your understanding.

(Ticket #12105591)

JU-5677

Thank you for the more detailed update and I will trust that is being seriously worked on for a final resolution to your large Quicken customer base that uses Synchrony credit cards.

I will periodically monitor the Community Alert for updates but in the meantime I simply try the connection to "Synchrony Mastercard" every weekend to hopefully obtain a successful connection sometime in the future.