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Quicken hangs during one step update if I don't answer the verification question timely

bsantelli

I have about 20 accounts in my one step update. Because it is not the fastest, I sometimes walk away while it is updating. Sometimes I forget to come back in a short amount of time and may come back an hour or longer later. What happens is Quicken is sitting there with the prompt from one of my banks asking me to choose the verification method. I can answer that and the box goes away but then it hangs and just sits there with all the accounts just saying "processing". It never returns. I cannot close the quicken window and I have to actually end the task. Besides the obvious answer of telling me to not step away during the 1 step update, this seems like a bug to me. This is not new, and has been happening for quite some time. I am running quicken on a windows 11 machine. I am using version 67.10 and build # 27.1.67.10, but again, this has been happening for at least the past year, maybe longer.

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UKR

When I run OSU, the verification prompt occurs within the first minute of my OSU.
The verification code typically is good for 10 minutes, 15 min max. depending on bank. Recommend you stay on top of things so codes don't expire.

Are you sending codes to your cellphone or an email address?
If you are sending codes to email, be sure to manually trigger downloading of new emails every few seconds. Most email programs on your PC only download new messages every 10 - 15 minutes … if you wait for the next prompt, the verification code may have already expired!

bsantelli

The issue is not that the verification code expires, it's that If I'm not around for the prompt and then come back So many minutes later, then after I enter it it hangs. If I would get my verification code prompts within the first minute I wouldn't have the issue, but it takes a while before the first one comes up, then the second one comes up a little quicker after but could take 5 minutes before the first one comes up. But regardless of any scenario I as a user do, it should never hang and freeze causing the user to end the task. That's what I'm really trying to get quicken to fix.

bsantelli

I should add also I get the code right away after responding to the prompt and put it in to the prompt Right away as I get it quite quickly to my cell phone. Then it hangs. This is only a problem if the verification prompt has been sitting there for some time without me taking action

sthomas422

I have the same problem. Same everything, Windows 11, build 67.10. Found out that Bank of America no longer supports Quicken One Step Updates. Instead of Direct Connect, you have to change the connection to Express Connect +. However, when I do that, it still hangs up. I tried just updating singular accounts and I found that the system hangs up when updating accounts for B-of-A, ADP 401K, and Charles Schwab. I haven't been able to download transactions since 5/22/26. Every time it hangs, I have to open the task manager and end the Quicken process. My Edward Jones accounts update just fine. I've tried uninstalling and reinstalling….no good. I tried downgrading to a lower level of Quicken Classic, they won't change until my renewal date in November. At this point, I am so frustrated that I am shopping for alternative apps for my desktop computer. I've had it. Oh, and I'm forced to use the on-line version and I hate it. It doesn't work the same and is very cumbersome.

bsantelli

I Don't have the issue if I respond right away to the verification prompt to SEND the code.

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