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NC SECU Accounts Not Downloading after Member Access Update

jhansen

NCSECU did an update to Member Access digital experience over the weekend, none of my NCSECU accounts are downloading. I have attempted to reset one of my accounts to no avail, it will attempt to login and give me and MFA text, but then errors out. This is an FYI, I don't think there is anything we can do until Quicken fixes it on their end, but any input welcome.

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wendyf209

Same problem here.

jsteel

Yep, same issue here also, unfortunately.

Mustang2448

Need assistance with this issue as well.

Attempts to download…. now stops for mfa, (was not prev asked for downloads), enter mfa and NCSECU acknowledges sign on but will not download transactions. Goes through process of attempting fix and then come back to a generic page saying wait or contact support. As stated by other users this was fine until NCSECU did there update over the weekend of June 6th and 7th. Thanks your for assistance.

Jst710!

No surprise, but certainly disappointed today with this "upgrade". The new browser interface is terrible requiring more clicks to review the information making it harder to do the basic accounting. It appears it is both a Quicken and NCSECU 3rd party service vendor issue. Everyone is claiming MFA when it's only 2 factor to a phone! And SMS to a phone or to email is NOT Secure. NCSECU used to be so easy to work with! Quicken is still the only consolidator allowing true account balancing. This is not just a Quicken or Financial institution issue, it's industry wide now!

Quicken Carlos

Hi All,

Thank you for reaching out to the Quicken Community and for bringing this issue to our attention.

If you haven't already done so, please submit your log files by navigating to Help > Report a Problem. This information will help us gather the necessary data and create an investigation ticket. The more reports we receive, the better we can identify patterns and work toward a resolution.

Please let me know once you have submitted the report so I can add your information to the investigation ticket.

Windows Users:

Mac Users:

I look forward to your replies.

JKP

Windows 10. Have been getting error message on update for NC State Employees Credit Union for several days now. I tried to reset the account. but Quicken locks up during reset and I have to go to task master and suspend / close the Quicken software. Is anyone else having issues? I sent Quicken a notice today.

dmann54

Same problem with SECU access. I suspect SECU may need to update to the EWC+ connection from the always reliable Direct Deposit. STILL having issues with Fidelity access.

Williet49

Same Problem

Quicken Carlos

Hi @dmann54,

Thank you for sharing the screenshot; it is very helpful.

I recommend submitting your logs by following the steps outlined above so I can add your information to the investigation ticket CBT-1161. The additional reports help us gather more data and assist our teams in investigating the issue.

https://community.quicken.com/discussion/comment/20557756#Comment_20557756

Please let me know once the logs have been submitted, and I'll make sure your information is included in the ticket.

I look forward to your reply!

[CBT-1161]

Quicken Laura

Hi @JKP,

Thank you for reaching out. We’ve received reports from multiple customers experiencing the OL-297-A error. If you are encountering the same issue, please submit your log files so our team can investigate further. You can do this by going to Help > Report a Problem in Quicken.

Once you’ve submitted the logs, please let us know, and we’ll review them promptly.

I look forward to your reply.

(CTP-17507)

fitz6544

Same problem here…

Davisjeffl6

I'm having the same problem.

UNCLogans

+ one

Quicken Carlos

Hi @fitz6544 and @Davisjeffl6,

Thanks for joining this thread.

If you haven't already done so, I recommend submitting your logs via Help > Report a Problem. This will help our investigation team gather additional data and work toward a resolution as quickly as possible. The more reports we receive, the more information will be available for the investigation.

Once you have submitted the logs, please let me know so I can add your information to the investigation ticket.

I look forward to your reply!

[CBT-1161]

wricks

Same issue here. Contacted SECU. They say it's a Quicken issue, but the only thing that changed was the SECU update. All other accounts download without issue.

JDN

Same problem. Contacted NCSECU and they have no fix right now referred me to Quicken who gathered my logs and said I'd get an email when fixed. Online mobile seems to work?

Thanks

Quicken Carlos

Hi All,

@JDN Thank you for taking the time to report this issue and for submitting your logs. I have added your information to the investigation ticket.

If you are encountering the same problem, I encourage you to submit your logs via Help > Report a Problem. The information contained in the logs can provide valuable details for the investigation and may help our teams identify the cause of the issue more quickly.

To submit your logs:

Help > Report a Problem

Please note that you will not receive a direct response after submitting the logs. However, if you let me know once they have been submitted, I can add your information to the ongoing investigation ticket.

Thank you for your assistance and participation in the Quicken Community.

I look forward to your replies!

[CBT-1161]

lynnralnc

Any update on this and when it will be resolved?

Thanks.

jhansen

The account download gives me the same OL-297-A as others. Once I try to reset the account, I get the screenshot above once I do the MFA at login.

Quicken Carlos

Hi @jhansen,

Thanks for your reply and for uploading the logs. I have added your information to the investigation ticket.

(CBT-1161 / CTP-17507)

$Photo of waltersalinger\$ waltersalinger\

I've been having this same problem and have submitted the log.

Thanks

retiredincary2006

Having the same problem. This has to be linked to the Credit Union being down this weekend. Also, it is happening on both the Mac and PC versions of Quicken.

Quicken Laura

Hi @waltersalinger\ & @lynnralnc,

Thank you for submitting your logs. I will attach them to the open case for further review.

While there is no ETA for a resolution at this time, please know that our team is actively investigating the issue. We will share updates as soon as new information becomes available.

Thank you!

unknown

This content has been removed.

Quicken Carlos

Hi All,

Thank you for submitting the reports. The issue has been escalated internally, and our teams are actively working toward a resolution. At this time, we do not have an estimated timeframe for a fix.

I recommend monitoring the Community Alert, as it will be updated as soon as new information becomes available.

Community Alert:

https://community.quicken.com/discussion/7974092/new-6-8-26-state-employees-credit-union-fdp-106-cc-506-and-ol-297

I hope this help!

JKP

I reported the problem and submitted my logs before I made the first post.

JKP

Laura, I submitted my logs and reported the issue this morning shortly before my post.

Quicken Carlos

Thanks for your reply, @JKP.

I have added your information to the investigation.

I recommend monitoring the Community Alert for future updates regarding this issue, as it will be updated as soon as new information becomes available.

rrdozier

I have I contacted NC SECU and they suggested disconnecting all my SECU accounts and then reconnecting. Tired both methods on my Mac version and they both failed, though with the Quicken Connect (vs Direct) I did get prompted for a passcode which I received and entered. Got Account not found error

RRD

PrestonCudd

Quicken for Mac presents the following screen when trying to update SECU accounts since this weekend's software "upgrade" by SECU.

hlygrail

SECU just revamped their entire online service (website, etc) so I'm sure it's this. Can you confirm that it's not also something that needs to be addressed on the Quicken side? We can keep pressure on the bank side, but they both have to play nice and it'd be nice to know where the real issue is without just finger-pointing.

Trying to add a new NC SECU account in Quicken, it instantly dies, so I'm suspecting the "services" on the NC SECU side are down/broken/offline, but I don't know if they just forgot to tell the Quicken side, "hey, our online service is over here now" before moving everything. Wouldn't surprise me in the least since it's clear they didn't test any of the Quicken connectivity at all before the revamp…

scotte122

Same thing for me

dmann54

Carlos, Just uploaded my Quicken files. Sorry for the delay. I contacted SECU via a secure message on their website and they are of the opinion that the problem lies with Quicken.

JDN

Thanks I have uploaded the logs.

klgm326

Same — and now it's June 9 and still the same problem. Most of my accounts are here. We need this fixed.

Cindy

It is definitely an issue on the SECU side. They won't give a status update from chat or sending a message but acknowledge they are still working out the kinks from the upgrade. The chat agent's comments implied the Quicken connection was just a nice to have and not really needed. I'm using Quicken for Windows.

J. Holmes

They likely want to drive adoption of the new Financial Wellness feature introduced with the website upgrade.