Abound CU, not able to connect via Quicken since Abounds update on 6/1/2026

ckjcksn

Am having issues connecting to Abound CU since they did their global upgrade on 6/1. I am guessing it is an issue on Abounds end but wanted to see if there were others having issues.

Since the day of the upgrade, I get a message from Quicken noting there is a new pop up or agreement I need to accept on Abounds website before I can connect, after logging into the Abound website via a browser. I have done that and accepted the popup (user agreement) but am still getting the error in Quicken.

I have called Abound and am waiting to hear back from them, but it has been a week now that I am unable to download from them. I have even tried disconnecting the downloads and setting them back up again. I can get as far as Abound requesting my 2fa pin and entering it before it pops the error message.

I am using Quicken classic Premier version R67.10, Build 27.1.67.10, on a fully patched Windows 11 PC and the error received is "Wait. Your financial institution has a request." This is a CC-508 error.

Again, I believe this is an issue at Abound and just wanted to see if others have the issue or have heard anything from Abound.

Quicken Alyssa

Hello @ckjcksn,

Thank you for sharing your experience with us!

I personally haven't seen anyone else reporting this issue, but that doesn't mean you are the only one experiencing it. I reviewed your connection attempts and can confirm you are, in fact, running into the CC-508 Error on our end.

As you are aware, this error occurs when your financial institution has added either a new page to its website or a pop-up window that requires your action to bypass it. Here are some steps from the support article linked above that may help!

To resolve this issue

First, refresh your online account information in Quicken

1. From your account register, select the Actions gear icon at the upper right of your register (Ctrl + Shift + N).
2. Then, select Update now.

1. Follow the on-screen instructions to complete the update.
2. Repeat these steps for each financial institution experiencing this error.

Then, visit your bank's website

1. Sign in to your financial institution's website.
2. Navigate to the page you download your account information.
3. When you encounter the new web page that requires your response, fill out the requested information and dismiss the screen. This could be a dialog requesting you accept terms of service or a special offer.

Important: If you have the option to not display the page or be asked again, select that option. If you do not, the error may continue to occur.

If the issue persists, please open the support article for additional steps to try.

Your financial institution cannot resolve this issue. If you need assistance, contact Quicken Support.

Let us know how it goes!