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Frost Bank CC-503 Started receiving the CC-503

tbone100

Frost Bank CC-503 started receiving the CC-503 this morning. Tried resetting and changed password. Still getting CC-503 error. I can use Web Connect for a successful download, but get error when I use EWC+ Using Windows 11 Premier, latest version.

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ssalava

Same with me since yesterday, 06/10/26. Chatting with Frost Bank online has been fruitless but I had low expectations to start with. I'm sure "Samuel" is drained after last night's loss by their hometown Spurs.

tbone100

I just called Frost bank helpdesk and reported the CC-503 problem when using EWC+. She sent their IT department an alert about our problem. Hopefully a fix will occur.

ssalava

Me too — while I was on hold "Brandon" connected with Frost IT who acknowledged that "it is a known issue". Brandon could not provide me with a ticket/service number even though we all know that such "issues" are defects and tracked by IT support. While on hold and listening to audio commercials about Frost Bank, I couldn't help but chuckle at the irony of Frost's "hand shake" approach to business — when it is probably a failed handshake between Quicken and Frost Bank that is causing the issue.

Linda Albornoz is the CIO so hopefully I won't have to become a "Karen" (Kevin) to get the attention of someone in Frost IT with knowledge of this.

ssalava

I was taking screenshots and noticed a new message I had not seen before. Hopefully this means someone is working on the problem.

Quicken Carlos

Hi All,

This issue has been escalated, and our team is actively working toward a resolution. At this time, there is no ETA available for a fix.

I recommend monitoring the Alert, as it will be updated as soon as new information becomes available.

Community Alert:

https://community.quicken.com/discussion/7974136/new-6-11-26-frost-bank-fdp-103-cc-503

I hope this helps!

tbone100

Just successfully reset up my account and downloaded successfully through Express Web Connect.

Quicken Carlos

Hi @tbone100,

Thanks for updating the Community. I'm glad to hear that you were able to download transactions successfully.

I recommend monitoring the connection to ensure it continues working properly. If the issue persists, I suggest following the Community Alert, as it will be updated as soon as new information becomes available.

Thank you again for keeping the Community informed.