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OSU summary showing errors but there are none

Greg Brown

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Online Banking

Windows

One Step Update

Comments

Quicken Carlos

Hi @Greg Brown,

Thanks for reaching out to the Quicken Community and for providing the screenshots. They are very helpful.

After checking my internal tools, I was unable to find any error. To help us better understand what may be happening, I have a few questions:

When did you first notice this message?
When you click View Summary, does it show any financial institutions associated with the error?
Do you have any financial institutions connected besides Pentagon and Wells Fargo?
Have you recently restored a backup file?
Where is your Quicken data file currently located? To check, please open Quicken and go to File. At the bottom of the menu, just above the Exit button, you'll see the file with a check mark next to it. Please let me know the full file path shown there.

I look forward to your reply.

Greg Brown

Today, initially Penfed requested reauthorization and Sam's Club Mastercard had I believe a cc-502, which resolved after a second update. After reauthorization, error message still appears. No Backup restored. I have over 70 connections, those were the last 2 updated.

Quicken Carlos

Thanks for your reply, @Greg Brown,

If you haven't done so already, I recommend validating your Quicken data file.

To do so:

Go to File > Validate and Repair File...
Check Validate File.
Click OK.

Once the validation is complete, please review the validation log for any errors. Then, try updating the accounts again and let us know whether the message is still showing or if it has been removed.

I look forward to your reply!

Greg Brown

File validated no errors.

Did an update on Penfed, Same issue.

Quicken Carlos

Thanks for your reply @Greg Brown,

After some internal research, I found that one of your accounts is showing the status MFA_REQUIRED_ACTION.

I recommend updating one financial institution at a time to identify which account requires additional action.

To do so:

Go to Tools > One Step Update.
In the One Step Update settings, select only one financial institution.
Run the update.
Repeat the process for each financial institution until you identify the one that displays an error message or requires additional information.

If one of the financial institutions prompts you for additional information or authentication, please follow the prompts and then check whether the message has been removed.

Please let me know how it goes. I look forward to your reply!

UKR

I'm puzzled … my first response would have been:
"Put a checkmark at Show just the last update in OSU Summary"
because otherwise you may be seeing old error messages from long ago.

Is that no longer true?