Prudential account - can't set up online access

sjtideman

I have three new Prudential annuities. I can log in to their web site directly, which is myaccounts.prudential.com. No issue with my user name and password.

I then tried to go through the wizard to set up online access. There are five different prudential options, but none match the web site I usually use. So I just chose the first one that says prudential.com. It comes back with an error "CC-503 Oops. Did you mistype your login?" Nope, I did not. I then tried the other four Prudential options and they all do the same thing.

What else could be causing this issue? Is there a way I can force Quicken to go to the web site above?

FYI, I'm on Windows 11 Home, version R67.10, Build 27.1.67.10,

Quicken Carlos

Hi @sjtideman,

Thanks for reach out the Quicken Community.

The URL seen in the Add Account screen or Online Center is not necessarily the one used to download transactions. The one seen in these screens will typically direct users to the bank's customer service page. If clicking on the Homepage URL takes you to the wrong website or brings up a Page Not Found message, this could be because an incorrect URL is listed. 

If you haven't done this yet, I suggest following the steps from our support article about CC-503 error.

Verify your bank login information

1. Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application. 
   • Note: This is a way of confirming you don't have typographical errors in this field.  
2. Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Verify your bank login at the bank's website

1. Go to your bank's website and confirm that you're able to log in with the expected username and password.
2. Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access. 
   • Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials. 

Additionally, certain special characters can sometimes cause CC-503 errors even when the correct password is entered. These include:

• Ampersand (&)
• Left angle bracket (<)
• Right angle bracket (>)
• Backslash ()
• Forward slash (/)

If your password contains any of these special characters, I recommend changing it and then attempting to reconnect the account.

If the issue persists after completing these steps, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I hope this helps!