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AMEX CC-601 error when updating transactions.

Bruce9

Since the end of May my four AMEX accounts getting a CC-601 error! I at first thought it may be some temporary issue, but it's been WAY TOO LONG for that! Error states something about unable to find a non-zero balance account and all four accounts are NONZERO.

I tried the recommended deactivate, reactivate steps without any resolution even though the process indicated success.

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Comments

Quicken Carlos

Hi @Bruce9,

Thanks for reaching out to the Quicken Community and for letting us know that you are experiencing this error.

The CC-601 error has been escalated internally, and our team is actively working toward a resolution. At this time, we do not have an ETA for when the issue will be resolved.

In the meantime, I recommend monitoring the Community Alert for updates. The alert will be updated as soon as new information becomes available.

I hope this helps!

Bruce9

Two of the four accounts have been resolved. (no idea how, but they're now back working). I am expecting the remaining accounts to resolve as well through whatever changed for the first two.

Quicken Carlos

Thanks for your reply @Bruce9,

I'm glad to hear that it is working again for two of your accounts. I recommend continuing to monitor the connection, and if you encounter the CC-601 error again, please review the Community Alert for updates when they become available. Please keep in mind that our team is actively working toward a resolution.

Thank you for your patience and understanding.