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Citi Cards - CC901

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This discussion was created from comments split from: Quicken can't link to my Citi credit card.

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Mike Lawrence

I too have been having trouble for weeks with Citi Cards and my accounts needing to reauthorize. Sometimes the transactions download anyway and other times, I have to reauthorize. Today has been the worst with back-to-back reauthorizations and still not downloading transactions.

Quicken Laura

Hi @Mike Lawrence,

Thank you for reaching out. I’ve reviewed your account, and the error you’re seeing on your Citi Card account appears to be related to the ongoing issue (4/24/25 Citi Retail Cards – FDP-350).

Some users have reported that this can be resolved by revoking third-party app access on the Citi website and then reconnecting the account in Quicken. You may try the steps below to see if this resolves the issue.

Before proceeding, please click on “1 account” in the error message window to confirm which account is affected (make sure to save a backup).

1. Deactivate the affected accounts

Select the Tools menu and select Account List....
In the Account List, select the account you want to deactivate, and then click Edit.
In the Account Details window, click the Online Services tab.
Click Deactivate next to the service you want to disable.
Click Yes to the message confirming if you want to disable this service.
Repeat these steps for each affected account.

Then log in to your bank’s website and revoke Quicken’s third-party access.

2. Revoke Quicken’s access from Citi:

Sign in to the Citi website
Go to Profile > Settings > Desktop Connections
Revoke or remove Quicken/Simplifi from the connection

Note: All this does is revoke the token to allow downloads in the EWC+ connection in Quicken/Simplifi.

3. Reactivate and relink the accounts

Go to Tools> Add account
Select the bank for the deactivated account(s). If prompted, select the connection method.
Enter your credentials and click Connect.
When the list of located accounts appears, choose LINK next to each account you want to reactivate (do not choose Add, as that would create duplicates).
Click Next then Done on the last prompt.

Please let me know how it goes.

(Ticket #11705460)