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Balances are not aligning Windows

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CaptainJJ

I had to turn off cloud sync. Backup files continue to be corrupted(no errors found following validation). I just gave up using the cloud. Tired of restoring using older backup file to correct the problem. This has been an ongoing problem thought to be related to using a second computer, but that is not my case.

Quicken Laura

Hi @CaptainJJ,

Thank you for reaching out. I'm sorry to hear that you're experiencing this issue. To better understand what's happening, I'd appreciate it if you could provide a bit more information:

When did you first notice the problem?
Is the issue affecting a specific account or multiple accounts?
Have you noticed any unexpected balance adjustments?
Do you download transactions, enter them manually, or use both methods?
Do you reconcile your accounts using the online balance or a paper statement?
Is the online balance displaying correctly in Quicken?
The more details you can provide, the better we can assist with troubleshooting.

I look forward to your response.

Quicken Laura

Hi @CaptainJJ,

I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.