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Amex Downloads

juanh64

Having issues again downloading Amex transactions as was happening before. It had been fixed but started having issues again a couple of days ago. Getting the attached error message when trying to download Amex transactions.

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Known Issues

Mac

Comments

Quicken Laura

Hi @juanh64,

Thank you for reaching out and reporting the error message you are experiencing. This issue is often resolved by deactivating and then reactivating all American Express accounts, as outlined in our support article on the 324 error. Before proceeding, please ensure you have a recent backup of your Quicken data file.

Step 1: Deactivate the account(s)

Go to the Accounts menu and choose Hide and Show Accounts.

Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
Click the Settings icon in the bottom right corner of the screen.

Select the Downloads tab.
Click on Disconnect Account.

Click Done. Do this on each account with this FI.
Quit Quicken.

Step 2: Reactivate and link the account(s)

Reopen Quicken.
Go to Accounts > Add Account.

Type the name of the financial institution, make the appropriate selection, then click Continue.
Enter your login credentials and click Continue.
When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

NOTE: This process will download 90 to 200 days of transactions, depending on your bank. If you find duplicate transactions in your account(s), you can delete these transactions from the account register.

Please let me know how it goes.

Yippeee

Screenshot 2026-06-28 at 11.16.25 AM.png

I am having the same problem and have followed this process without any success. It says they are connected, yet when you look at Quicken I have orange dots next to my four AMEX accounts and nothing is syncing.

Quicken Laura

Hi @Yippeee,

Thank you for joining the discussion and for sharing a screenshot of the error message. That information is very helpful.

The FDP-101 error you're encountering is different from the issue originally reported by the OP. The error you're seeing is associated with a known issue that is currently being investigated, as noted in our Community Alert:

https://community.quicken.com/discussion/7972278/ongoing-4-8-26-american-express-fdp-101-cc-601

I also reviewed your account on our end and did not find any active errors. Additionally, I refreshed your account connections, so it would be worthwhile to try updating your accounts again by selecting Accounts > Update All Accounts.

Once you've done that, please let me know whether the issue persists or if the error message changes. Any additional details you can provide will help us better understand the situation.

I look forward to your update.

Thank you!

Quicken Laura

Hi @Yippeee,

Just checking in; we haven't heard back from you in a while.

Do you still need assistance?

Thank you!