Amex Downloads

juanh64

Having issues again downloading Amex transactions as was happening before. It had been fixed but started having issues again a couple of days ago. Getting the attached error message when trying to download Amex transactions.

Quicken Laura

Hi @juanh64,

Thank you for reaching out and reporting the error message you are experiencing. This issue is often resolved by deactivating and then reactivating all American Express accounts, as outlined in our support article on the 324 error. Before proceeding, please ensure you have a recent backup of your Quicken data file.

Step 1: Deactivate the account(s)

• Go to the Accounts menu and choose Hide and Show Accounts.

• Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
• When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
• Click the Settings icon in the bottom right corner of the screen.

• Select the Downloads tab.
• Click on Disconnect Account.

• Click Done. Do this on each account with this FI.
• Quit Quicken.

Step 2: Reactivate and link the account(s)

1. Reopen Quicken.
2. Go to Accounts > Add Account.

1. Type the name of the financial institution, make the appropriate selection, then click Continue.
2. Enter your login credentials and click Continue.
3. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

NOTE: This process will download 90 to 200 days of transactions, depending on your bank. If you find duplicate transactions in your account(s), you can delete these transactions from the account register.

Please let me know how it goes.