OL393A error even after acct is closed and online deactivate

jjpapa

I closed a CD, online deactivated and hidden it, but Quicken still asking Affinity Federal Credit Union for an online update. So I get the OL393A error.

Quicken Carlos

Hi @jjpapa,

Thanks for reaching out to the Quicken Community!

If you haven't done so already, I recommend following the steps outlined in our support article for resolving the OL-393-A error.

This error can occur for several different reasons, so let's start by identifying the affected account and verifying its information.

First, check which account failed:

1. Go to Tools > One Step Update Summary.
2. The affected account will be listed under a red heading, with the error code displayed next to it.

Next, verify the account information:

1. Go to Tools > Account List.
2. Click Edit next to the affected account.
3. On the General tab, verify that the account information, including the account number and routing number, is correct.

Check for hidden accounts:

• From the Tools menu, choose Account List.
• Show hidden accounts will be displayed at the bottom if there are hidden accounts. If you do see this option, check the box, then click on Edit next to the hidden account. Click on the Display Options tab and uncheck Hide this account in... option(s).

• Follow the "Verify Account Information" steps above to ensure that this account has correct account information.
• If you no longer want to download this account, Deactivate Online Services for this account.
• After deactivating the account, if desired, you can hide the account again.

Lastly, verify Online Services:

1. Go to Tools > Account List.
2. Click Edit next to the affected account.
3. Select the Online Services tab.
4. Verify that the appropriate online services are activated, including any online payment services.
5. If there are services that are no longer active for the account, click Deactivate to remove them.

If the issue persists after completing these steps, I recommend contacting your financial institution for further assistance.

I hope this helps!