Getting OL-294 error from Fifth Third

BarryH

I have been getting a 294 error from Fifth Third for about a week. Tried another machine with fresh Quicken database and get same error. Are there other reports of this error?

Quicken Alyssa

Hello @BarryH,

Thank you for reporting the error you have been running into.

With OL-294 Errors, first, we recommend waiting 24 hours, then trying to update your account the next business day. Given that you have been receiving the error for more than a week, you can try the rest of the steps in the article I have linked.

Here is the first step to get you started:

First, verify your account services in Quicken

If you have not yet signed up for the bill payment service provided by your financial institution, but have enabled that service in Quicken, you will get this error. Make sure that your account settings in Quicken match the services currently provided by your financial institution. To do so:

1. Choose Tools menu > Account List.
2. Click the Edit button of the account you want to verify.
3. In the Account Details dialog, verify that the account settings in Quicken match the services currently provided by your financial institution and make changes, as necessary, so the information matches.
4. If you make changes, try to connect to your financial institution again (Choose Tools menu > One Step Update).
5. If everything looks correct or if the problem persists, continue with the next procedure.

If the issue is not resolved after following the steps in the article, you will need to contact your financial institution. Quicken does not have access to the financial institution's servers to correct the problem. This may require you to ask to speak with an online services specialist at the financial institution who handles transaction download issues. If your financial institution states it can't assist, escalating with the institution may be necessary. 

I hope this helps!