Sallie Mae Downloads - Broken Continuously for Nearly Seven (7) Months

Question

Hello Quicken so question. Is this 'known' problem that is nearly 7 months old with still no solution being worked on or has it been delegated to the trash heap?

The failure of Quicken to provide a solution or even any updates to its users and Paid subscribers is pretty abysmal, at the very least.

So Quicken. What is the answer?  Is the problem in the trash heap or is it anywhere near the top of receiving corrective action?   Shall we realistically ever see a fix from Quicken?  If so, when approximately - even the year/quarter would be fine.

Speaking for a lot of your users with Sallie Mae accounts, this has become more than ridiculous. And no, this is not a rant, simply an appropriate expression of disappointment and frustration for Quicken and this problem.

Thank you.

ChezNO · Answer

Quicken Carlos……

Correct. The same probem.  In fact it also continues to show Password and Username swapped.

So your reply states no new news essentially…. after 7 months.  A 7 month old problem essentially means it's in the trash heap.

But, if you believe otherwise, then I repeat this question from my original inquiry….. " Shall we realistically ever see a fix from Quicken?  If so, when approximately - even the year/quarter would be fine."

Thank you.

Discouraged with Quicken User, Mike

Quicken Carlos · Answer

Hi @ChezNO,

Thanks for reaching out to the Quicken Community!

We understand how frustrating this issue has been. Just to confirm, is the error you are seeing FDP-105 or CC-505 with Sallie Mae?

If so, the issue is still open, and our teams are actively working toward a resolution. The latest update on investigation ticket CTP-14487 indicates that the financial institution is blocking the connection, and our teams are currently awaiting additional information from the financial institution.

For updates, we recommend monitoring the Community Alert. You are also welcome to request an update here in the Community, and we can review the latest information available under ticket CTP-14487.

If the error you are seeing is different, please let us know so we can provide additional troubleshooting steps.

I look forward to your reply!

[CTP-14487]