No Longer can connect to it
Hi @moisha,
Thank you for reaching out and for sharing the details of the error message you're encountering.
Could you please clarify when the error occurs? For example, does it happen when updating the account, sending a payment, or connecting the account to Quicken? Any additional details you can provide will help us better understand the issue.
As noted in our OL-301 support article, if the error occurs while attempting to send an online payment, please verify that the payment date allows sufficient time for the payment to be processed and delivered. If adjusting the payment date does not resolve the issue, you may need to contact your financial institution to confirm that you are properly enrolled in their bill pay service and that the service is active on your account.
Please feel free ot reach out if you have additional questions.
The error happens when i try to do one step update. When i removed the connection - i was no longer able to add it using any of Columbia or PPT FI entries available
Hi @moisha, Thank you for your reply and for answering those questions.
To help us provide the best troubleshooting steps, I'd like to ask a few additional questions to better understand the issue:
Your answers will help us determine the appropriate next steps.
I look forward to your reply!
Hi @moisha, I just wanted to follow up since I haven’t heard back from you. I’m checking in to see if you still need assistance.
