Walmart One Pay Issue

Question

A previous Quicken reply stated:

The OnePay issue was recently escalated, and our provider is looking into it. Unfortunately, we do not have an ETA as to when it will be resolved. We apologize for the inconvenience.

Is there any way for affected users to follow or track progress on this issue?

I appreciate that it has been escalated, but as a retired software engineer with over 40 years of experience, I also know that escalated issues can still sit unresolved for quite some time without visible status updates. It would be helpful to know whether there is an incident number, status page, pinned community thread, or other place where users can monitor progress rather than periodically asking for updates.

Quicken Alyssa · Answer

@brettossman,

Thank you for your question.

I believe you are referring to CTP-15053. At this time, there is no alert, status page, or dedicated update channel available for this issue. We recommend periodically attempting to add the card to check whether it has become available.

At this stage, there are no further updates to provide.

We apologize for the inconvenience.

mshiggins · Answer

@brettossman

If this is the comment you referenced, the blue text Known Issue is a link to the alert for the issue.

https://community.quicken.com/discussion/comment/20557248#Comment_20557248

brettossman · Answer

You can't edit a post?

I was trying to add tags, which wasn't very easy. Looked like I couldn't add any tag I wanted. I hit enter on one and the my question posted. Sheesh.