HealthEquity Two Factor Authentication (2FA)

tlpwis

In the last week or two, after having HealthEquity download working normally for about 4-6 weeks, Quicken is now prompting for a 2FA code that HE is supposed to send to the email on file, but the code from HE never arrives. Something is telling Quicken to pop that 2FA code entry prompt. Is there is an issue with Quicken or on the HE side where they are not responding to the request to send the code?

I did email HE support, and they indicated "Due to our recent security upgrade to passkey authentication, HealthEquity does not support connections with financial data aggregators." That is the same response I got from them about 8 - 10 weeks ago, after which everything started to work again.

Does anyone on the Quicken side know where the real issue is?

Thanks!

Quicken Carlos

Hi @tlpwis,

Thanks for reaching out to the Quicken Community!

Some financial institutions have updated their security requirements, which may cause Quicken users to receive Multi-Factor Authentication (MFA) prompts more frequently than before. This information is being requested by your bank or financial institution, not by Quicken.

I recommend reviewing our support article for additional information.

Since you are not receiving the code, please check your Junk or Spam folder if the code is being sent via email. If the issue persists, or if the MFA code is being sent to a phone number, I recommend contacting your financial institution for further assistance. When you do, ask to speak with an online banking specialist, as they are typically best equipped to help with MFA-related issues. If they are unable to assist, please contact Quicken Support for further assistance.

I hope this helps!