Quicken Business and Home
Version: 9.0.3
I have tried to attach my Sheffield accounts with no luck. I have verified usernames and passwords and they are correct. I keep getting the message to check the website for errors but haven't found anything on Sheffield stating any issues on my part. Can you help?
Attached: Error Report
$app_build_number: 900.60651.100
$app_version_string: 9.0.3
$model: MacBookAir10,1
$os_version: 26.5.1
$screen_height: 900
$screen_width: 1440
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 5C573DF4-F772-47AA-B912-6F2DD2828BC0
cloudStatus: 0
current_appearance: dark
current_version_crash_count: 0
dataset_creation_date: 2026-06-24 21:51:07 +0000
dataset_id: 544438555433105921
dataset_platform: QMAC
date (CDT): 2026-06-25 07:13:58
date (GMT): 2026-06-25 12:13:58
date (PST): 2026-06-25 05:13:58
desktopFileGuid: 5C573DF4-F772-47AA-B912-6F2DD2828BC0
document_qcs_id: 459299520275585027
documentDisplayName: Schultz Finances.quicken
documentUserId: 459299520275585027
documentUserName: mr.larry131@gmail.com
early_access: 0
executable_architecture: 16777228
installation_id: 6831D9E2-81F5-4F00-9858-33ADACF72019
is_executable_architecture_intel: 0
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: 6696F698-166C-4AA7-AA3A-BB82D55DE26F
localTimeZone: America/Chicago (CDT)
mp_device_model: MacBookAir10,1
rawAggregatorPref: fdp
receiptUserId: 459299520275585027
receiptUserName: mr.larry131@gmail.com
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: dark
systemTimeZone: America/Chicago (CDT)
tier: HBR
tier_country: US
total_crash_count: 0
userTypeV2: NEW
errors count: 1
error #1
level: 4 (Debug = 0, Critical = 6)
description:
add account error
suggestion:
Try again later.
system description:
institution login: can't set up (can't sign-in)
BID: 61995
FI name: Sheffield Financial
request:
{
"credentials" : [
{
"value" : "tkokid131",
"key" : "fdce8f44-639f-4fae-920d-d2fde64eb7b0",
"encrypted" : false
},
{
"encryptionKeyId" : "544522526222225152",
"value" : "iAkdlqJMOmhQLyTegvXSaFP2O4fOozXjbAazP4jupR3r726yeaU30RB0qDoYPdCPmo8PPtjxxN6eRhDqLOBAS2wBEImw13CxljVsgfxFfvdKxg66EbQxID5ywg3NcmffunzxF5sLggk4ROM7N43W9VLElJ1hbxi7T6cnIKSh4+K4y9Ci7GfNAow01SeceW50scqNpZem8+LTiwO6lwwMOdMsTLOezc8uqfXDpjnsGEv8WSVYeSJS/Im+XlcyupEvQoMKtMXJMdZ/Lkgkavyrt2Ggu6H2GRXWttV8Da+v0vq+O/zWeHdyjujGi9C0L8FuXOpdXGrxggL/10RhpvQwSg==",
"key" : "b87f2a19-080b-4b98-9782-316ff6477350",
"encrypted" : true
}
],
"cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
"institutionId" : "83748594953176576",
"channel" : "FDP_DEFAULT",
"includeInvestmentAccounts" : true,
"clientId" : "05B25C6F-6B78-4D25-8820-3125386E8E0C"
}
response:
{
"code" : 200,
"resource" : {
"status" : "CREATED",
"pollingReference" : "/institution-logins/544524826932186880/poll",
"id" : "544524826932186880",
"resource" : {
"id" : "544524826932186880",
"includeInvestmentAccounts" : false,
"clientId" : "05B25C6F-6B78-4D25-8820-3125386E8E0C",
"userModifiedAt" : "2026-06-25T12:08:08Z",
"channel" : "FDP_DEFAULT",
"modifiedAt" : "2026-06-25T12:08:09.710635918Z",
"dbVersion" : 0,
"cpInstitutionId" : "6c1ba9c2-978e-44e4-8ecb-a51fbb06fe0c",
"brandingId" : "61995",
"aggregators" : [
{
"cpChannel" : "FDP_DEFAULT",
"lastStatusUpdatedAt" : "2026-06-25T12:08:08.803275453Z",
"aggStatus" : "NEW"
}
],
"createdAt" : "2026-06-25T12:08:08.807641658Z",
"institutionId" : "83748594953176576",
"name" : "Sheffield Financial"
},
"clientId" : "05B25C6F-6B78-4D25-8820-3125386E8E0C"
}
}
pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-155",
"aggStatus" : "FI_BLOCKING",
"isProcessing" : false,
"cpAggStatusDetail" : "channelId=f97f78d8-efd8-43d2-b5dc-ef6b718cf40d for provider_id=6c1ba9c2-978e-44e4-8ecb-a51fbb06fe0c is blocked"
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "544524826932186880",
"isProcessing" : false
}
