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Unable to add Lowes Consumer Credit Card in Quicken Classic Premier

mldevries

I am unable to add my Lowes credit card. I can login to the URL that displays when I select it from the Add account list from a browser and login. When I put my credentials in quicken it gives me a CC-503. How can I get this fixed?

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Comments

Quicken Carlos

Hi @mldevries,

Thank you for reaching out to the Quicken Community!

If you haven't already, I recommend following the troubleshooting steps in our support article for the CC-503 error.

Verify that you can sign in on your financial institution's website:

Go to your bank's website and confirm that you can sign in using your expected username and password.
Once you're signed in, check for any notifications or messages (such as those in a message center or secure mailbox) that may require your attention before Quicken can connect.

Update your password in Quicken:

Open Quicken and go to Tools > Password Vault > Add/Edit Passwords.
Select the affected account in the Password Vault.
Click Delete Password.
Run One Step Update. When prompted, enter the same password you use on your bank's website and check the Save box.
Click Update Now.

If you don't have the option to delete the password, or if your login ID/username also needs to be updated:

Go to Tools > Account List.
Click Edit next to the affected account.
Select the Online Services tab.
Click Reset Account.

Enter your correct login credentials and follow the on-screen prompts.
If prompted, be sure to link the accounts found to your existing Quicken accounts.

Once the reset is complete, try updating your accounts again.

If the issue persists, try deactivating and reactivating the affected accounts:

Go to Tools > Account List.
Click Edit next to the affected account.
Select the Online Services tab.
Click Deactivate, then confirm by clicking Yes.
Repeat these steps for all accounts associated with the same financial institution.

Return to the Online Services tab and click Set up Now for each deactivated account.
Enter your login credentials and follow the prompts to reconnect your accounts, making sure to link them to the existing accounts in Quicken when prompted.

I hope this helps! Please let us know how it goes or if you continue to experience the issue.

mldevries

Since I am unable to add the account to begin with most of the above steps don't apply since I can't get anything for online access setup. I have verified I can go directly to the URL that is listed for the online access, login and see my account so I know I have the right URL and credentials. It will not add it from Add Account or let me configure the online access from the manual account I had to create.

Quicken Carlos

Thank you for your reply, @mldevries.

Since you're unable to add the account through Add Account or enable online services, and you've already confirmed that you can successfully sign in to your financial institution's website using the correct credentials, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

This type of error requires a support agent to review the log files.

I hope this helps!

Quicken Alyssa

@mldevries,

Just wanted to check in to see if you were able to get this resolved with our support team.

How did it go? Do you still need assistance?

Thank you!