State Employees Credit Union - NC said to contact Quicken about a fix
Hi @bcloud45, Thanks for reaching out to the Quicken Community!
We are currently aware of connectivity issues affecting State Employees' Credit Union - NC. At this time, we have an active Community Alert for the following errors:
If you're receiving one of these errors, please know that our team is actively working toward a resolution. While we don't have an estimated time for a fix, I recommend monitoring the Community Alert for updates, as it will be updated as soon as new information becomes available.
If you're seeing a different error code or message, please let me know so I can provide the most appropriate troubleshooting steps.
I hope this helps!
@QuickenCarlos I am receiving the following error not noted above when trying to access my NC SECU account via Quicken for Mac:
Error Code: 16503 Server Message: HTTP-200 Error from State Employees Credit Union - NC
Channel: OFX
Thanks for reply @Pholla42, This error may be caused by multiple reasons, including:
I suggest following the steps in our support article about OFX 16503.
If you have not signed up for the bill payment service provided by your financial institution, but have enabled that service in Quicken, you may receive this error. Make sure your account settings in Quicken match the services currently provided by your financial institution.
To verify this:
If the issue persists, I recommend monitoring the Community Alert for updates as they become available.
Thank you @Quicken Carlos, I have checked and bill pay is not turned on in the settings for those accounts. It appears it must be related to the existing issues. NC SECU updated their app and interface around the time the connection broke, so I think there must be something that Quicken and SECU need to collaborate on to resolve the issue.
Thanks again for your help!
Thanks for your reply and for trying the steps above, @Pholla42, Our team is currently working with State Employees Credit Union toward a resolution. In the meantime, I recommend monitoring the Community Alert for updates. You can also return to this thread and request an update, and I'll be happy to check whether there is any new information available to share. At this time, however, we do not have an estimated time of resolution (ETA).
I hope this helps! If you have any questions, please don't hesitate to reach us back out.
Good evening @QuickenCarlos I disconnected and reconnected my SECU account and it stopped giving me the Error Code: 16503, however, the SECU accounts are not updating. It is showing a successful connection, but does not appear to be importing any transactions following the date the issue began. I think part of the issue is that when I click the icon to update the transactions, it makes a call out to SECU and I get a text message with a SECU verification code. I am wondering if there is a security feature with the SECU update that is treating each call out like a new log in and is requiring a security code. Is this consistent with what others are experiencing?
Hi @Pholla42, Thanks for your reply and for providing more details about the issue you're experiencing.
I'm glad to hear that the 16503 error is no longer present in your account. Some financial institutions have updated their security measures, which can cause Quicken users to receive Multi-Factor Authentication (MFA) prompts more frequently than before. I recommend reviewing our support article for more information about: https://info.quicken.com/mac/why-do-i-need-to-enter-multi-factor-authentication
If you are still missing transactions after enter the MFA code, If you haven't done so already, I suggest following the steps from our support article on missing transactions:
Let me know how it goes! I look forward to your reply!
Hi @Quicken Carlos, thanks for all of the suggestions. I have followed everything in your notes, and I think the issue is that Quicken is not providing a pop up for me to complete the MFA step when I refresh the account. The bank is treating refreshing the account as a new login and is sending me the MFA code, but my Quicken is not realizing that an MFA code needs to be entered and is not prompting me to enter it anywhere in the refresh process. Is there somewhere I need to go in Quicken to enter the MFA code? I have even tried disconnecting and reconnecting the account. When I do, I enter the banks MFA code in the regular login prompt, but once the accounts are connected and the Quicken tries to refresh the transaction, the bank sends another MFA code and there is nowhere in Quicken for me to enter it then either. Do you have any thoughts on how to address that?
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Hi @Quicken Carlos, I don't believe that Quicken for Mac has the "Validate and Repair" option. Based on some quick research, it does not appear that Quicken for Mac has that feature. Is there somewhere else I should look for it or is it called something else in Quicken for Mac?
Hi @Pholla42, Thanks for your reply!
I've removed the validation steps from my previous post, as those steps apply only to Quicken for Windows. Due to the nature of the issue you're experiencing, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.
Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.
Hi @Quicken Carlos, I just wanted to check and see if there were any updates forthcoming on this issue? I contacted phone support a couple of weeks ago as you suggested and they were very helpful in opening up a case, but am really hoping that there is a system-wide resolution soon. Not being able to access this account in Quicken is a major challenge and is creating a significant amount of additional workload for me. I appreciate all of your help and hope a resolution can be found in the very near future.
