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Bug in Quicken on the Web/Quicken Mobile

richard13

I am a user of Quicken for Mac Premier, and I have mobile Sync turned on. For the most part, this seems to be working well. However, one of my Investment accounts is showing an incorrect balance on the Web/Mobile. This is an account with two investments, one for gold, one for silver. The prices for these in Quicken Premier are correct and up to date. The prices shown on the web/mobile app are wrong. I can't seem to get this to update either.

This is throwing off the balances and net worth on Quicken for Web/Quicken Mobile.

These prices look like they are from around June 1, 2026:

These prices are current:

[Edited - Readability]

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QMAC - Mobile/Web Sync

Mobile and Web Apps

Comments

Quicken Laura

Hi @richard13,

Thank you for reaching out and sharing what you're experiencing. This support article includes several troubleshooting steps that may help resolve issues where security prices do not update correctly in the mobile app. I'd recommend starting with a data refresh:

Try refreshing your data in the app:

Tap the Menu icon (three bars) in the upper left.
Select Settings.
Tap Refresh Data, then Continue.
When the refresh is complete, tap Done

After refreshing, please check whether the affected security prices have updated. If the issue persists, continue with the steps below.

Are you using the same Quicken ID? First, verify that you are signed into the correct Quicken ID. The Quicken ID you sign into on the Mobile App needs to be the same one you use in Quicken on your computer.
- To verify the Quicken ID in Quicken on your computer, go to Quicken > Settings then the Mobile, Web & Alerts tab.

On the Mobile App, sign out (located in Settings) then sign back in using the same Quicken ID you just confirmed you're using on your computer.

Are you viewing the correct data file? After signing into the Mobile App, you will be given a list of data files associated with your Quicken ID. Here you can select which data file from Quicken on your computer you want to view on the Mobile App. If you are missing transactions on the Mobile App, make certain you are viewing the same data file you have open on your computer.
Did you sync in Quicken on your computer? After adding your accounts to the Mobile App, you will need to sync them regularly to ensure the Mobile App is displaying the most up-to-date information. Quicken will sync when you update your accounts, but you can also sync manually by going to Accounts > Sync to Mobile. After the syncing is complete, confirm there were no errors that interfered with the sync.

Screenshot 2026-06-28 at 12.14.49 PM.png

Once you've completed these steps, please let me know the results.

richard13

Hello Quicken Laura!

Thank you for your reply. I was not able to find "Refresh Data" in my Quicken but I did find "Reset" under Settings > Connected Services > Cloud Account > Reset. When I did this I was able to go back to Quicken on the Web and see that the prices for these commodities are now correct. Quicken Mobile is also now correct.

I also verified the other information you asked me to check.

So it appears I am good for now. I'll have to see once we get some new data on those commodities in the coming days.

Thanks again.

-Richard

Quicken Laura

Hi @richard13,

That's great news!

I'm glad to hear that the issue has been resolved.
Thank you for taking the time to follow up and let me know.

Please feel free to reach out if you have additional questions.