Quicken Deluxe 8.5.2 for Mac Will No Longer Download Transactions from My Bank

frankjoel

Hello, I am using OSX 12.7.6 and have Quicken Deluxe 8.5.2.

Since 2/15/26, I have not been able to download transactions from my bank (Police and Fire Federal Credit Union), so I used Quicken only manually and eventually stopped using it altogether. I need to use it though and have been trying to get it to work for the last few weeks.

I called the credit union; they said they don't support Quicken specifically but do not show any log in problems and are not doing anything to block downloads. I called Nord and was told to disable the VPN and other protection features to avoid problems …. something I was reluctant to do for security reasons.

I spoke to Quicken Customer Support twice. They had me delete and add my accounts, etc., but nothig changed. Finally, the rep told me that my computer and OS were too old. However, when I reviewed the system requirements for Quicken Deluxe for Mac, I found:

"The minimum system requirements for Quicken Deluxe on Mac include macOS Monterey (12) or newer, a display resolution of 1280x800 or greater, and an Intel-based Mac or Apple M1 Macintosh. Additionally, an internet connection is required for activation and online services."

Quicken worked in 2024, 2025, and until 2/15/26. My system and software have not changed.

Does anyone have any suggestions?

Thank you,
Frank

Quicken Alyssa

Hello @frankjoel,

Thank you for reporting the issues you are seeing.

I have some follow-up questions for you:

• Can you please go to Help>Check for Updates from within your Quicken software and update to the latest release?
• You said you had deleted all the accounts. Are you now starting from scratch and adding these accounts as new?

After checking your connections internally, it appears you do have successful connections with multiple institutions, so that is good news! For Police and Fire FCU I am seeing an FDP-102 Error that started today.

Error 102 (or FDP-102) is displayed when a bank is selected that is unavailable, or you have changed your sign-in information with your financial institution, and the new credentials are not carried over to Quicken. The first step in resolving this error is to wait 24 hours and try again. If you still receive the error tomorrow, please follow the steps below.

Try logging in to your bank's website

On your bank's website, try logging in. Then navigate to the transactions in one of the accounts you're trying to add.

What if I could not sign into my bank's website?

If you couldn't sign in from the website, the next thing to do is to try bank names similar to yours. This would be necessary if two accounts you usually access from the same website are available under different names on our list. For example, from the Wells Fargo website, you might see your Wells Fargo checking and auto loan accounts listed together. But from within Quicken, you may need to:

• Select Wells Fargo Bank to add your checking account.
• Select Wells Fargo Auto Loans to add your loan account.

Here's how to find bank names similar to the one you last chose:

1. Close the browser window that contains your bank's website.
2. Back in Quicken, click No, maybe I chose the wrong bank name.
3. If you see another variation on your bank's name, click it, and try signing in.

If the steps above don't resolve the issue

The cause could be that the bank account login password uses special characters that interfere with Quicken's ability to download transactions. These special characters are ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Having these characters in the password can also prevent you from activating an account for Quicken Connect. You will need to change your password with your bank to use characters other than these five special characters.

If the issue persists

Please contact Quicken Support so we can help fix this issue.

Let us know how it goes!