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UBS Financial Services OL-297-A, OL-293-A

Pat Marshall

OL-297-A error once again with UBS this morning, and OL-293-A after I immediately tried to connect again.

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Pat Marshall

OL-297-A error once again with UBS this morning, and OL-293-A after I immediately tried to connect again. This problem occurs not infrequently with UBS for last few years.

Pat Marshall

Then suddenly it worked for no apparent reason a couple of hours later. This is not unusual with UBS, but it is very disconcerting when it has been such a longstanding issue.

Quicken Carlos

Hi @Pat Marshall,

Thanks for reaching out to the Quicken Community and for bringing this to our attention.

I'm glad to hear that your accounts are working as expected again. At this time, we do have an active Community Alert for UBS Financial Services when using the Direct Connect connection method.

The two errors you mentioned are both related to the Direct Connect connection method and can occur for the following reasons:

OL-297-A

A temporary server outage.
The bank has updated its security settings, preventing Quicken from connecting.
Internet settings, firewalls, routers, pop-up blockers, or your Internet Service Provider (ISP).

OL-293-A

A temporary server issue.
Online services are activated incorrectly.
Incorrect or outdated login credentials.

Since both errors can be caused by a temporary server outage, they may be related to the current Community Alert.

For more information and additional troubleshooting steps, I recommend following the instructions in our support articles for OL-297-A and OL-293-A if one of these errors appears again.

I hope this helps!