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Is the online service down?

LWM

I'm on a Windows 11 with Quicken Deluxe. For two days now (7/1-7/2), I've received the error msg "Quicken's Online service is unavailable at this time. Please wait at least ten minutes, then try again. We apologize for the inconvenience."

I've tried a dozen or more times over 48 hours and get the same response. No network issues here. Looked thru the discussions and saw lots of individual institution connection problems, but no specific overarching Quicken service outage. Is there a problem/outage on Quicken's end? TIAA

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Accepted answers

Quicken Carlos

Hi @LWM,

Thank you for reaching out to the Quicken Community!

We currently have an active Community Alert for TIAA regarding FDP-106/CC-506 errors. Our support team is actively working toward a resolution, but there is no ETA available at this time for this specific error.

After checking my internal tools, I was unable to find the FDP-106/CC-506 error on your account. I suggest following the steps in our support article about "Quicken's Online Service Is Unavailable at This Time."

To do so:

Go to Edit > Preferences > Quicken ID & Cloud Accounts.
Click Sign in as a different user.

Type yes to confirm, then click Sign Out.
After signing out, sign back in using the same Quicken ID.
Once you're signed back in, attempt your online session again.

Let me know how it goes. I look forward to your reply!

All comments

Quicken Carlos

Hi @LWM,

Thank you for reaching out to the Quicken Community!

To do so:

Go to Edit > Preferences > Quicken ID & Cloud Accounts.
Click Sign in as a different user.

Type yes to confirm, then click Sign Out.
After signing out, sign back in using the same Quicken ID.
Once you're signed back in, attempt your online session again.

Let me know how it goes. I look forward to your reply!

LWM

Carlos,

Thank you very much for the support. The support article for "Quicken's online service is Unavailable at this time." worked as you recommended. The One Step Update worked normally after the log off/on exercise. Consider the case closed.

As for the "TIAA", that was not an issue. Simply at "Thanks In Advance Always" for the request for assistance. You can disregard the FDP-106/CC-106 issue with TIAA Investment connectivity.

Have a great holiday! Regards, @LWM

Quicken Carlos

Hi @LWM,

Thanks for your reply.

I'm glad to hear that the steps above worked for you and that everything is now working as expected. Your feedback will be helpful to other users who may encounter the same issue.

If you run into any other questions or issues in the future, don't hesitate to reach back out to the Community.

We're happy to help. Have a happy holiday!