Several American Express account cannot connect, some do

dgpis

Error: (FDP-101)

Details: Bad response from provider

Error Code: CP_SCRIPT_ERROR (FDP-101)

Type: QCS FI Login

Quicken Classic - Premier

Version 9.1.0 (Build 901.61320.100)

macOS 26.5.1

Quicken Laura

Hi @dgpis,

Thank you for sharing what you're experiencing.

The FDP-101 error is a known issue that our team is actively investigating. We recommend bookmarking the Community Alert below so you'll be notified as soon as updates are available:

https://community.quicken.com/discussion/7972278/ongoing-4-8-26-american-express-fdp-101-cc-601

In the meantime, some users have had success connecting their accounts to American Express - Delegate credit card accounts. If you'd like to connect all of your American Express accounts, you can instead use the American Express - Delegate connection.

Before you begin, please create a backup of your Quicken data file.

Steps to Disconnect accounts:

• Select the account to open its register.
• Click the Settings gear icon in the lower right corner of the register.
• Click the Downloads tab.
• Click the Disconnect Account button.

• Click Done.

Check for hidden accounts:

• If you have hidden or separate accounts in your account list, please open each of those accounts as well and follow the steps above to ensure they are also disconnected.

Steps to Reconnect accounts:

• Select the account to open its register.
• Click the Settings gear in the lower right corner of the register.
• Go to the Downloads tab.
• Click the Connect Account... button.
• Select the financial institution or type in the name to search for it.
• Click Continue and complete the flow.

• Choose LINK on the screen displayed after Quicken finds the available accounts at the financial institution for your login credentials, and carefully link to your existing Quicken account(s).
• Click Continue.

If you continue to experience issues after trying these steps, or if you have any questions, please don't hesitate to reach out.