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Vanguard OFX Error: 16503

mkcl

I have had a OFX Error 16503 for the past 6 days. It was fine before then. After looking at the Quicken Community for the Quicken for Mac, I found a post that suggested I call Vanguard with this error. I indeed called Vanguard and asked to speak to their online 3rd party connection expert and they suggested unconnect and reconnect to Quicken which I had already tried prior to calling Vanguard. Once disconnected I could not reconnect my Quicken data to Vanguard due to an OFX 16503 error. I had fortunately backed up my data file prior to disconnecting it. So I restored my data file. He said then that I should contact Quicken for Mac for help because he indicated the problem could be from Quicken's end. Help?

[Edited - Readability]

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Comments

Quicken Laura

Hi @mkcl,

Thank you for reaching out and for sharing the details of what you're experiencing.

Given the nature of the issue and the troubleshooting you've already completed with Vanguard, I recommend contacting Quicken Support directly for further assistance. They can guide you through additional troubleshooting steps in real time and escalate the issue if needed.

You can find the Quicken Support phone number here: Support Home | Quicken. Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

I apologize that I could not provide a more direct solution, but please don’t hesitate to reach out again if you have any other questions.

CRhelp

I have experienced OFX Error: 16503 for a number of months on Quicken Mac. Fortunately, I don't have many transactions and can handle manually.

Quicken Laura

Hi @CRhelp,

Thank you for letting us know that you're experiencing the same error.

If you haven't already, I recommend reviewing the following support article and checking your account settings: https://www.quicken.com/support/error-when-using-quicken-online-services-quicken-mac-ofx-16503/#section-windows-3

Bill Payment Service

This error can occur if Bill Pay is enabled in Quicken, but you are not enrolled in your financial institution's bill payment service. Make sure your account settings in Quicken match the services currently available through your financial institution.

To review your settings:

Open the register for the affected account.
Click the Settings button in the bottom right corner.

In the Account Settings screen, click Bill Pay.

In the Bill Pay tab, review if the Bank Bill Pay status is set to On. If you don't have Bill Pay enabled with your bank, but the status in Quicken is On, you will need to turn it off.

If the issue persists after verifying these settings and you've already contacted Vanguard's online banking support as well as the third-party connectivity support team, I recommend reaching out to Quicken Support directly, as suggested above, so they can perform additional troubleshooting and, if necessary, escalate the issue for further investigation.

https://community.quicken.com/discussion/comment/20563316#Comment_20563316

Thank you!